Benefits Specialist III

Socket.dev; Minneapolis (MN); On-site; USD 60,000 - 80,000; Full time

Job summary

Dayforce, a global HCM company with offices in Minneapolis, seeks a Benefit Specialist III to support benefit inquiries for North American clients. You will build relationships, manage cases, and provide Tier II help for the Employee Contact Center.

You will assist processing teams during Open Enrollment and contribute to process improvements, drawing on analytical and problem-solving skills to satisfy customers.

Qualifications

• 3+ years of experience in U.S. benefits.
• High school diploma or GED.
• Excellent verbal and written communication skills in English for U.S.-based customers.
• Strong organizational, time-management, and attention-to-detail skills.
• Strong customer focus, analytical and problem-solving abilities.
• Knowledge of U.S. benefit compliance and regulatory requirements.

Responsibilities

• Triage inquiries and issues for assigned customers and provide solutions through our CRM tool as outlined by team guidelines.
• Provide Tier II support for Employee Contact Center questions and engage the customer for appeals.
• Explain benefit features and plan configuration; research configuration issues and assist with solutions.
• Test changes to plan configuration and release items impacting benefits.
• Create SOPs for new customers and tailor them to customer requirements.
• Respond to processing-team questions about standard benefit processes and engage leaders when needed.
• Support Open Enrollment projects with testing and related processes.
• Participate in process-improvement projects and suggest product enhancements for customers.
• Maintain high customer satisfaction by understanding customers' business needs.

Skills

English communication

Customer service

Analytical thinking

Time management

Attention to detail

Team collaboration

U.S. benefits knowledge

Education

High school diploma or GED

Bachelor's degree (nice to have)

Tools

CRM software

Job description

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better™ - Reflects our commitment to employees, customers, partners and communities globally.

About the Opportunity

The Benefit Specialist III is a client-facing role providing employer support for benefit inquiries from assigned customers in North America. Key responsibilities include building relationships with customers, case management, and providing Tier II support for questions from the Employee Contact Center.

You will also assist the processing team with questions regarding standard benefit processes and participate in your customers’ annual Open Enrollment projects. The ideal candidate has excellent analytical and problem-solving skills.

What You'll Get to Do

• Triage inquiries and issues for assigned customers and provide solutions through our CRM tool as outlined by team guidelines.
• Provide Tier II support for questions from the Employee Contact Center. Engage the customer for appeals and close the loop with the employee.
• Understand and explain benefit features and benefit plan configuration. Research possible configuration issues and assist with providing solutions.
• Test changes to plan configuration and release items impacting benefits, as needed.
• Create Standard Operating Procedures (SOPs) for new customers and customize them to meet customer requirements.
• Respond to questions from the processing team regarding standard benefit processes and engage other leaders to assist when necessary.
• Participate in Open Enrollment projects by providing support for testing and other Open Enrollment-related processes.
• Participate in process improvement projects and support internal organizational change initiatives; recommend product enhancements that will benefit our customers or the Managed support model.
• Maintain the highest level of customer satisfaction through a detailed understanding of customers’ business needs and business practices.

Skills and Experience We Value

• 3+ years of experience in U.S. benefits is required.
• High school diploma or GED is required.
• Excellent verbal and written communication skills in English are required to effectively support U.S.-based customers.
• Strong organizational, time-management, and attention-to-detail skills.
• Strong customer focus, analytical and problem-solving abilities, and the ability to work effectively both independently and as part of a team.
• Demonstrated detailed understanding of U.S. benefit compliance and knowledge of regulatory requirements.

What Would Make You Stand Out

• Bachelor’s degree in Business, Human Resources, or equivalent experience.

What’s in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

This job posting is for an existing vacancy

Artificial intelligence may be used in the screening, assessment, or selection of applicants for this position.

About the Salary Ranges

Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization.

Proficiency in English is required for this position as this role will regularly interact with English-speaking stakeholders, co-workers, managers and/or clients across the world. Further, our back office support teams, including but not limited to Human Resources, are primarily English speaking. Employees need to be able to communicate with these departments in English to appropriately administer their business relationship. Due to the significant high volume of interactions with these English-speaking co-workers, managers, stakeholders and/or clients, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.

Pour consulter cette offre d'emploi en français, veuillez utiliser le lien: https://jobs.dayforcehcm.com/fr-CA/mydayforce/alljobs