Benefits Specialist

Melita Group; United States; Remote; USD 85,000 - 120,000; Full time

Job summary

Melita Group is seeking a Senior Benefits Specialist to lead client service across benefits administration. You will oversee open enrollment, renewal decisions, and enrollment changes while serving as the primary day-to-day contact for clients, carriers, and vendor partners.

The role combines benefits expertise with mentorship for Benefits Specialists and collaboration with compliance and support teams to ensure high-quality client experiences nationwide.

Qualifications

• Bachelor’s degree or equivalent education and experience.
• 5+ years related work experience.
• Active Life, Accident and Health Producer License or ability to obtain licensing.
• Maintain Continuing Education requirements for license renewal.
• Advanced employee benefits expertise across multi-state markets.
• Experience utilizing benefits administration and HRIS systems.
• Advanced Microsoft Office skills.
• Excellent problem solving and time management skills.
• Exceptional client-facing communication skills.
• Ability to work within a team.

Responsibilities

• Serve as the primary point of contact for plan administration, billing inquiries, and escalated service issues.
• Build and maintain strong client relationships with proactive service and strategic support.
• Serve as liaison between clients, carriers, and vendors for issue resolution.
• Execute renewal decisions with policy implementations and enrollments.
• Lead and project manage Open Enrollment including communications and scheduling.
• Onboard new clients onto Melita’s benefits services and BOR transitions.
• Ensure compliance with local, state, and federal regulations and notices.
• Collaborate with manager to identify problems and improve workflows.
• Mentor Benefits Specialists and share best practices.
• Create knowledge articles with Employee Services Manager.

Skills

Client-facing communication

Time management

Problem solving

Teamwork

Microsoft Office

HRIS systems

Education

Bachelor’s Degree or equivalent

Tools

ADP

Employee Navigator

Paylocity

Rippling

Job description

Melita is a trusted HR, Benefits, and Payroll outsourcing partner to small and mid-sized employers across the U.S. For over 30 years, we have operated on a simple but enduring principle: help our clients succeed by innovating, serving, and supporting their HR, Benefits, and Payroll needs. We hold ourselves to a high standard of integrity, celebrate our clients’ wins as our own, and live by a set of shared values that guide every relationship we build.

Position Summary

The Senior Benefits Specialist serves as a key client service lead within Melita’s benefits administration service, overseeing the execution and ongoing management of employee benefits programs across all lines of coverage. In partnership with the Benefits Advisor, this role supports client renewal strategy discussions and assumes ownership of post-renewal implementation and service delivery. Responsibilities include leading Open Enrollment project management, executing renewal decisions, coordinating plan and enrollment changes, and serving as the primary day-to-day contact for clients, carriers, and vendor partners to ensure a high-quality client experience.

This role combines deep benefits administration expertise with the ability to anticipate client needs, navigate complex issues with carriers and compliance situations independently, and elevates the team through informal mentorship of Benefits Specialists.

Reporting and Scope

• Reports to: Benefits Services Manager
• Cross-functional partners: Benefits Advisors, Benefits Support, Compliance, and external carrier and general agency partners
• Client portfolio: Service 20-30 clients ranging in size from small to large group employers, including fully insured, level funded, and self-funded plans, with more complex and strategic accounts

Core Responsibilities

• Serve as the primary point of contact for clients regarding plan administration, billing inquiries, and escalated service issues, partnering with Melita’s Employee Support Advocacy team to resolve employee-level concerns.

• Build and maintain strong client relationships by delivering proactive service and strategic support that helps clients successfully manage their benefits programs.

• Serve as the primary liaison between clients, carriers, and vendors, managing day-to-day relationships and ensuring timely issue resolution.

• Execute renewal decisions by coordinating with clients and carriers on policy implementations, plan changes, and terminations while managing enrollment updates for existing policies.

• Lead and project manage Open Enrollment, including OE communication materials, scheduling and conducting OE meetings, coordinating benefit technology updates, and overseeing enrollment submissions with internal support teams.

• Onboard new clients onto Melita’s benefits services, including first-time benefits setups and Broker of Record (BOR) transitions from another firm.

• Demonstrate strong knowledge of benefit regulations and ensure client compliance with local, state, and federal legislation, including preparation of required notices and filings.

• Collaborate with the department manager to identify problems and develop solutions to ensure smooth workflows and alignment of the team.

• Mentor Benefits Specialists and share best practices across the teams.

• Partner with the Employee Services Manager create knowledge articles to expand benefits reference materials for Employee Support Advocacy.

Required Qualifications

• Bachelor’s Degree or equivalent combination of education and experience.
• Five (5) or more years related work experience.
• Active Life, Accident and Health Producer License, or willingness and ability to obtain licensing in the relevant states within a defined onboarding period.
• Must continue to meet Continuing Education requirements for license renewal.
• Advanced employee benefits expertise across small and large group markets, including medical, dental, vision, life, disability, voluntary, and ancillary offerings, with comprehensive knowledge of multi-state benefits regulations and market practices
• Experience utilizing benefits administration and HRIS systems (e.g. ADP, Employee Navigator, Paylocity, Rippling)
• Advanced skillset in Microsoft Office Suite.
• Excellent problem solving and time management skills.
• Exceptional client-facing communication skills
• Ability to work within a team and to foster teamwork.

Melita is an employees-first organization where you will join a team that is passionate about elevating the impact of HR. We are an unbiased advisor to our clients (we do not accept insurance commissions), we invest heavily in technology and AI to improve our craft, and we are growing as part of the Allvia / Trinity Hunt Partners platform. This role offers the chance to do meaningful, high-quality client work, build deep benefits expertise, and have a direct impact on how Melita serves clients across the country.