Benefits Specialist

CFS; Goodlettsville (TN); Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

Professional development opportunities

Collaborative team culture

Hybrid work flexibility

Job summary

CFS in Goodlettsville, TN 37072 is seeking a Benefits Specialist to support benefits administration, leave management, and compliance across multiple organizations. This hybrid role requires navigating enrollment, COBRA, FMLA, and related regulatory programs with a strong focus on customer service.

The position involves managing benefits records, coordinating with carriers and third parties, and delivering training sessions to employees while ensuring accuracy and confidentiality.

Qualifications

• Minimum 2–3 years of benefits or HR experience.
• Strong knowledge of FMLA, ADA, COBRA, and workers' compensation.
• Experience with HRIS and payroll/benefits platforms such as ADP or Employee Navigator.
• Excellent customer service and communication skills.
• Professional HR or benefits certification preferred.

Responsibilities

• Serve as the primary point of contact for employee benefits, leave administration, and related inquiries.
• Provide enrollment guidance, qualifying life events, COBRA, and plan participation.
• Administer FMLA, ADA accommodations, disability, return-to-work, and unemployment claims.
• Maintain benefits records, payroll deductions, OSHA documentation, and reports.
• Coordinate with employees, managers, carriers, adjusters, and third parties to resolve issues.
• Deliver benefits communications, enrollment meetings, and trainings to staff.

Skills

Benefits knowledge

HR compliance

Communication

Customer service

Multitasking

Education

High school diploma or equivalent; Associate's or Bachelor's preferred in HR/Business Administration

Tools

ADP

Employee Navigator

Payroll systems

Job description

Location: Goodlettsville, TN 37072 / Hybrid

Salary Range: $55,000 - $65,000

Industry: Human Resources & Professional Services

About The Opportunity - Benefits Specialist

Our client is seeking a Benefits Specialist to support employee benefits administration, leave management, compliance programs, and employee support initiatives across multiple organizations. This role serves as a key resource for employees, ensuring benefit programs are administered accurately, compliantly, and with exceptional customer service while supporting a variety of HR-related programs and processes.

Why Work Here?

• Join a growing organization that values employee development, continuous learning, and professional growth.
• Make a meaningful impact by helping employees navigate benefits, leave programs, and workplace support resources.
• Work in a collaborative environment focused on service excellence, innovation, and operational effectiveness.
• Gain exposure to a broad range of HR functions including benefits, leave administration, workers' compensation, unemployment, and compliance programs.

Key Responsibilities

• Serve as the primary point of contact for employee benefits, leave administration, and related inquiries, provide guidance on enrollment, qualifying life events, COBRA, and benefit plan participation.
• Administer and support FMLA, ADA accommodations, short- and long-term disability, return-to-work programs, workers' compensation claims, and unemployment claims while ensuring compliance with applicable regulations.
• Maintain benefits administration records, payroll deductions, OSHA documentation, claims tracking, and other compliance-related reporting requirements.
• Coordinate with employees, managers, insurance carriers, adjusters, and third-party administrators to resolve benefit and leave issues.
• Conduct employee benefits communications, enrollment meetings, training sessions, and educational presentations to ensure employees understand available programs and resources.
• Support employee recognition, tuition reimbursement, and other HR initiatives while delivering individualized support across multiple companies and benefit plans.
• Ensure confidentiality of employee information and maintain compliance with all company policies and employment laws.

Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree in Human Resources, Business Administration, or a related field preferred.
• Minimum of 2-3 years of experience in benefits administration, leave administration, human resources, or a related field.
• Strong knowledge of employee benefits, FMLA, ADA, COBRA, workers' compensation, unemployment claims, OSHA recordkeeping, and applicable employment laws.
• Experience with HRIS, payroll, and benefits administration platforms such as ADP, Employee Navigator, or similar systems preferred.
• Excellent customer service, communication, presentation, and employee training skills.
• Ability to explain complex or sensitive benefits and leave information clearly, professionally, and with empathy.
• Strong organizational, analytical, problem-solving, and multitasking abilities with exceptional attention to detail and sound judgment.
• Professional HR or benefits certification preferred.

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