Benefits Solutions Tech Account Manager

Gallagher; Austin (TX); On-site; Confidential; Full time

Benefits offered by this job

Competitive pay

Excellent benefits

Career development

People-first culture

Global reach

Job summary

Gallagher, including Boon now a part of Gallagher, is seeking a Technical Account Manager to manage day-to-day client service for multiple employee benefits accounts and to liaise with brokers, vendors and internal teams.

You’ll support enrollment activity, reporting, and compliance while upholding SOC/HIPAA standards, with opportunities for growth within a global leader in risk management and consulting.

Qualifications

• Bachelor’s degree or equivalent education and related experience.
• Experience in the employee benefits industry is a plus.
• Minimum 1 year of experience in an account management role preferred.
• Group 1 insurance license (must have or obtain in the first 90 days of employment).
• Advanced Microsoft Excel skills, including data analysis, reconciliation, and reporting.
• Ability to analyze complex eligibility, enrollment, and billing issues and recommend solutions.
• Strong organizational and project management skills with the ability to manage multiple priorities simultaneously.
• Experience working with benefits administration systems, HRIS platforms, carrier portals, and data interfaces preferred.
• Must be willing to travel to client offices.

Responsibilities

• Act as client’s advocate and main point of contact.
• Liaise with internal departments and decision makers.
• Keeps client informed of day-to-day changes, billing or enrollment issues, compliance information, etc.
• Ensures accurate and timely servicing of accounts.
• Develop expertise in legislation pertaining to government contracting.
• Renew and grow book of business.
• Follow company policies to comply with data privacy and HIPAA requirements.

Skills

Project management

Data analysis

Analytical reasoning

Account management experience

Travel availability

Education

Bachelor’s degree or equivalent

Tools

HRIS platforms

Carrier portals

Data interfaces

Job description

Gallagher, including Boon now a part of Gallagher, is seeking a Technical Account Manager to manage day-to-day client service for multiple employee benefits accounts and to liaise with brokers, vendors and internal teams.

You’ll support enrollment activity, reporting, and compliance while upholding SOC/HIPAA standards, with opportunities for growth within a global leader in risk management and consulting.