Benefits Program Trainer

Chesterfield County; Chesterfield Court House (VA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Benefits package

Incentives for advanced training

Job summary

Chesterfield County is seeking a Benefit Programs Trainer to join the Training Unit and empower staff through engaging, instructor-led sessions on public assistance programs.

The role emphasizes curriculum development, policy updates, and data-driven evaluation to improve learning outcomes across the Benefit Programs team.

Qualifications

• Five years eligibility experience.
• 2–3 years in Social Services with understanding of public assistance programs preferred.
• 2–3 years in professional training or instruction preferred.
• Experience with curricula development and training delivery.
• Ability to translate complex concepts clearly for diverse audiences.
• Proficiency with word processing, databases, and basic analytics.

Responsibilities

• Develop and implement instructor-led training on SNAP, Medicaid, TANF, Energy Assistance, LTSS, and related programs.
• Create and maintain engaging training materials (presentations, manuals, SOPs, desk aids, online resources).
• Foster interactive learning environments for adult learners and promote knowledge retention.
• Stay current with policy changes at local, state, and federal levels and communicate updates to staff.
• Evaluate training effectiveness via assessments and feedback; adjust content as needed.
• Provide ongoing support to Benefit Programs staff in applying program guidelines.
• Monitor trainee cases for policy application and develop individualized training plans.
• Collaborate with program managers and team members to identify training needs and improvements.
• Promote a collaborative learning culture and accommodate various learning styles.
• Learn local, state, and federal regulations and determine eligibility when required.
• Performs other duties as required.

Skills

Organizational skills

Time management

Oral and written communication

Interpersonal skills

Public relations

Supervision

Computer software proficiency

Education

Bachelor's degree in social work, sociology, psychology, education, or related field

Tools

Learning management systems (LMS)

Job description

Customer Experience: It's Our Business, It's Our Passion.

The Chesterfield-Colonial Heights Department of Social Services is seeking a dynamic and results-oriented Benefit Programs Trainer to join our Training Unit. The successful candidate will have a passion for educating and empowering staff to best service public assistance programs by delivering high-quality and engaging training sessions to the Benefit Programs staff.

What You Do And How You Do It

• Develop and implement instructor-led training sessions on topics such as SNAP, Medicaid, TANF, Energy Assistance, LTSS and other relevant benefit programs.
• Create and maintain engaging training materials, including presentations, manuals, Standard Operating Procedures, desk aids and online resources.
• Facilitate interactive learning environments that promote active participation and knowledge retention for adult learners.
• Stay abreast of current best practices, policy changes, and program updates at the local, state, and federal levels. This includes remaining abreast of Virginia Department of Social Services training calendars and ability to synthesize and communicate Fusion broadcasts updates relevant to Benefit programs.
• Evaluate the effectiveness of training programs through assessments, performance metrics and participant feedback and adjust content as needed.
• Provide ongoing support to Benefit Programs staff in understanding and applying program guidelines.
• Monitor cases of trainees for correct application of policy and use results to develop individualized training programs.
• Work closely with program managers, supervisors, and other team members to address training needs, challenges, and opportunities for improvement.
• Foster a collaborative learning environment that promotes engagement and skills development for all learners.
• At times, you may be required to determine eligibility for public assistance programs and will learn local, state and federal regulations, and stay up-to-date as things change
• Perform other duties as required
  
  

Here's What You Need

• High school diploma supplemented with additional training and related work experience in benefit programs or any equivalent combination of training and experience which provides the required knowledge, skills and abilities is required.
  
  

We're Looking For Ideal Candidates Who Have

• Five years eligibility experience
• Minimum of 2-3 years of experience in Social Services, with a strong understanding of public assistance programs preferred.
• Minimum of 2-3 years of experience in professional training or instruction preferred.
• Excellent organizational, time management, oral/written communication, interpersonal, public relations and supervisory skills preferred.
• Bachelor's degree in social work, sociology, psychology, education, or closely related field; supplemented with work experience and/or training that includes social work, training/teaching, curricula development, supervision, and personal computer operations preferred.
• Exceptional ability to collaborate and achieve performance goals.
• Demonstrated knowledge of public assistance programs to include TANF, VIEW, SNAP, Childcare, Energy Assistance, LTSS and Medicaid program guidelines and policy interpretation.
• Demonstrated understanding of adult training methodologies and learning theories.
• Proven ability to effectively communicate complex information both verbally and in writing.
• Proficiency in computer software, including word processing, database applications, and some statistical analysis.
• Ability to translate complex concepts into easily understandable language for various audiences in a clear, concise, and engaging manner.
• Ability to identify and address challenges effectively and efficiently.
• Strong interpersonal skills with ability to engage adult learners with various learning styles.
• Excellent communication and presentati n skills.
• Strong organizational and time management skills with the ability to handle multiple tasks and deadlines.
• Proficient in learning management systems (LMS) and other training tools.
  
  

Current valid driver's license and good driving record required. Based on the Virginia DMV point system, record must not reflect a total of six or more demerit points within the twenty-four months preceding the anticipated hire date, or one major violation of six demerit points within the preceding thirty-six months. Out of state driving records must be obtained by applicant and presented at time of interview. Records must reflect at least three years of history and be dated within thirty days of interview date. Pre-employment drug testing, FBI criminal background check and education/degree verification required.

This position is part of an Emergency Shelter Team during times of natural disaster, reporting to shelter duty as required.

Chesterfield County offers an attractive benefits package. As a local Department of Social Services, Chesterfield-Colonial Heights Department of Social Services may offer incentives, approved through the Virginia Department of Social Services, to candidates hired who possess additional relevant training, skills and experience. Those incentives apply to individuals who possess: a Masters or Bachelors Degree in Social Work, Masters in Human Services, LCSW, Child Welfare Stipend participants, completion of COVLC new worker training or are Bilingual (Spanish and ASL).

Did you know that working for a local government provides credit towards the Public Student Loan Forgiveness Program (PSLF)?

A Chesterfield County application is required and must be submitted online by deadline. Visit **chesterfield.gov/careers** to view instructions and to complete and submit an application. [phone].

An Equal Opportunity Employer Committed to Workforce Diversity, Equity, and Inclusion