Benefits Process Optimization Specialist (Hybrid)

Prestige Employee Administrators; Morrisville (NC); Hybrid; USD 55,000 - 75,000; Full time

Job summary

PrestigePEO in North Carolina seeks a Benefits Operations professional to optimize processes, create SOPs, and support onboarding and training. This hybrid role collaborates with Benefits leadership to standardize workflows and ensure data integrity.

You will maintain training materials, assist audits, and liaise with the outsourcing team to drive accuracy, efficiency, and compliance across the benefits function.

Qualifications

• 3+ years of experience in benefits administration, process improvement, or operations management; PEO or HR services experience preferred.
• Strong understanding of benefits compliance requirements and eligibility rules.
• Demonstrated experience creating SOPs, training materials, and process documentation.
• High proficiency in Microsoft Excel and experience with HRIS, CRM, or benefits platforms (e.g., PrismHR, Salesforce, ADP).
• Exceptional attention to detail with a commitment to data accuracy and workflow efficiency.
• Strong communication, organizational, and project management skills with the ability to manage multiple priorities.

Responsibilities

• Identify operational gaps, bottlenecks, and opportunities for standardization, automation, and workflow streamlining.
• Review benefits process documentation for accuracy, efficiency, and alignment with industry best practices.
• Assist with internal/external audits, data requests, and cross-functional projects.
• Maintain structured logs of findings, recommendations, and process improvement requests for leadership decision-making.
• Support the design and development of new or improved workflows and SOPs with leadership approval.
• Maintain confidentiality of all employee, organizational, and process-related information.

Skills

Benefits administration

Process improvement

Project management

Attention to detail

Communication

Organizational skills

Tools

Microsoft Excel

HRIS

CRM

Salesforce

ADP

PrismHR

Job description

PrestigePEO in North Carolina seeks a Benefits Operations professional to optimize processes, create SOPs, and support onboarding and training. This hybrid role collaborates with Benefits leadership to standardize workflows and ensure data integrity.

You will maintain training materials, assist audits, and liaise with the outsourcing team to drive accuracy, efficiency, and compliance across the benefits function.