Benefits Process Improvement & Training Specialist

Prestige Employee Administrators; Tampa (FL); Hybrid; USD 55,000 - 85,000; Full time

Job summary

PrestigePEO is seeking a Benefits Process & Training Specialist to enhance efficiency, document SOPs, and support onboarding. This hybrid role focuses on standardizing workflows, improving training materials, and ensuring audit readiness within the Benefits department.

The role collaborates with leadership to streamline processes, maintain knowledge resources, and ensure accuracy across HR operations, benefiting client employers and their workforces.

Qualifications

• 3+ years of benefits administration, process improvement, or operations management; PEO/HR services preferred.
• Strong knowledge of benefits compliance and eligibility rules.
• Experience creating SOPs, training materials, and process documentation.
• High proficiency in Excel and HRIS/CRM/benefits platforms (e.g., PrismHR, Salesforce, ADP).
• Excellent communication, organizational, and project management skills.

Responsibilities

• Identify operational gaps and opportunities for standardization, automation, and workflow efficiency.
• Review and improve benefits process documentation and workflows for accuracy and efficiency.
• Assist with audits, data requests, and cross-functional projects for Benefits.
• Maintain logs of findings, recommendations, and requests to aid leadership decisions.
• Develop and maintain new or improved workflows and SOPs; obtain leadership approval.
• Support onboarding and guide users to the Prestige LMS and required training.
• Liaise with outsourcing teams to ensure alignment with processing requirements.
• Create onboarding agendas and track completion of required courses.
• Maintain centralized storage of SOPs and departmental knowledge for easy access.
• Perform additional duties and special projects in support of the Benefits department.

Skills

Process optimization

SOP development

Training design

Documentation

Audit support

Attention to detail

Project management

Communication skills

Tools

Excel

PrismHR

Salesforce

ADP

Job description

PrestigePEO is seeking a Benefits Process & Training Specialist to enhance efficiency, document SOPs, and support onboarding. This hybrid role focuses on standardizing workflows, improving training materials, and ensuring audit readiness within the Benefits department.

The role collaborates with leadership to streamline processes, maintain knowledge resources, and ensure accuracy across HR operations, benefiting client employers and their workforces.