Benefits Process Optimization Specialist (Hybrid)

PrestigePEO; Melville (NY); Hybrid; USD 72,000 - 88,000; Full time

Benefits offered by this job

Hybrid work model

Hybrid office (3 days in the office)

Salary up to 80K

Job summary

PrestigePEO is seeking a Benefits Process & Training Specialist to optimize benefits workflows, document SOPs, and deliver comprehensive training materials. The role supports Compliance and audit readiness while onboarding new hires and maintaining centralized knowledge resources.

You will partner with Benefits leadership to standardize processes and drive efficiency across the Benefits department.

Qualifications

• 3+ years of experience in benefits administration, process improvement, or operations management; PEO or HR services experience preferred.
• Strong understanding of benefits compliance requirements and eligibility rules.
• Experience creating SOPs, training materials, and process documentation.
• Proficiency in Excel and HRIS/CRM/benefits platforms.

Responsibilities

• Identify operational gaps, inefficiencies, bottlenecks, risks, data integrity issues, and opportunities for standardization, automation, and workflow streamlining.
• Review and update benefits process documentation and workflows for accuracy and efficiency.
• Assist with internal/external audits, data requests, and cross-functional projects.
• Maintain structured logs of findings, recommendations, and process improvement requests for leadership decisions.
• Develop, refine, and maintain SOPs, workflows, and reference guides with Benefits leadership approval.
• Serve as liaison for new-hire onboarding and guide course access and completion in the Prestige LMS.
• Coordinate with the outsourcing team to ensure alignment with processing requirements and SOPs.
• Create and manage onboarding agendas, ensuring required courses are scheduled and completed on time.

Skills

Communication

Organization

Project management

Tools

Microsoft Excel

HRIS

CRM

PrismHR

Salesforce

ADP

Job description

PrestigePEO is seeking a Benefits Process & Training Specialist to optimize benefits workflows, document SOPs, and deliver comprehensive training materials. The role supports Compliance and audit readiness while onboarding new hires and maintaining centralized knowledge resources.

You will partner with Benefits leadership to standardize processes and drive efficiency across the Benefits department.