Benefits Navigator

Community Health Action of Staten; New York (NY); On-site; USD 42,000 - 47,000; Full time

Benefits offered by this job

Paid time off

Medical

Dental

Vision

Retirement plan with employer matching

Job summary

Community Health Action of Staten Island (CHASI) is seeking a Benefits Specialist to enroll clients in health insurance and SNAP benefits, based at our Staten Island Food Pantry. The role focuses on uninsured and low-income residents, with duties across enrollment education, outreach, documentation, and reporting.

Ideal candidates have a Bachelor's with related experience, or an Associate's with experience, or a high school diploma with relevant healthcare exposure.

Qualifications

• Bachelor’s degree with 1 year of related experience.
• Associate’s degree with 2 years of related experience.
• High School diploma with significant health care/case management experience.
• Bilingual English/Spanish required.
• Proficiency with MS Word and Excel.
• Excellent oral and written communication skills.
• Ability to handle multiple projects and timelines.
• Team player with diverse teams.

Responsibilities

• Provide health insurance enrollment education and assist client with enrollment.
• Complete SNAP screening as part of intake process.
• Conduct community outreach about health insurance and benefits options.
• Maintain comprehensive client documentation and data entry.
• Prepare internal and external monthly, quarterly, and annual reports.
• Align all functions with CHASI’s Mission, Vision, and Core Values.

Skills

Bilingual English/Spanish

Excellent communication

Multitasking

Team player

Education

Bachelor’s degree + 1 year related experience

Associate’s degree + 2 years related experience

High School diploma + significant healthcare experience

Tools

MS Word

Excel

Job description

Description

Community Health Action of Staten Island (CHASI) drives dramatic improvements in the health of New Yorkers by feeding people who are hungry, healing families broken apart by violence, and bridging the gaps between people and the compassionate health care they deserve. CHASI serves the most vulnerable individuals, families, and communities with critical services and programs. CHASI provides outreach, education, prevention, and direct support services for populations most affected by health disparities – the poor and working poor, low income people with chronic illnesses, persons with criminal justice involvement, substance users, domestic violence survivors, people of color, and the LGBTQ community.

POSITION SUMMARY:

The Benefits Specialist is responsible for providing health insurance enrollment and SNAP benefits enrollment and navigation to uninsured and low-income Staten Island residents. The Benefits Navigator will work from various sites on Staten Island as scheduled and will be based out of our Community Food Pantry at 2134 Richmond Terrace.

DUTIES & RESPONSIBILITIES:

• As a certified health insurance enroller, provide health insurance enrollment education and assist client with enrollment.
• Complete SNAP screening as part of the intake process and assist as needed to obtain SNAP benefits.
• Complete mandatory and elective trainings required for the position, as determined by the funder and management.
• Conduct community outreach to apprise community leaders and residents of health insurance and benefits options.
• Conduct regular, comprehensive client documentation reviews for quality and completeness.
• Manage all data entry and corresponding reconciliation work on a timely basis.
• Prepare internal and external reports on a monthly, quarterly, and annual basis.
• Perform all functions in alignment with CHASI’s Mission, Vision, and Core Values.
• Other duties as assigned

Requirements

QUALIFICATIONS:

• Bachelor’s degree with 1 year of related experience, associate’s degree and 2 years of related experience, or High School diploma/equivalent with significant and relevant health care and/or case management experience, and strong socio-cultural identification with the
• target population.
• Bilingual (English/Spanish) required.
• Proficiency with computers and web-based applications, MS Word, and Excel.
• Excellent oral and written communications skills; ability to manage communications tactfully and professionally with a high attention to detail and accuracy.
• Ability to handle multiple projects and activities while meeting established timelines.
• A team player with an ability to work on diverse teams with shared responsibility and accountability; ability to contribute to a positive, productive, open, and supportive environment

*Must live in location that allows for the ability to respond to an on-site crisis in person within 2 hours, as needed

Location:

2134 Richmond Terrace, Staten Island, NY 10302

Position Status:

Full Time

FLSA Status:

Non-Exempt

Pay & Benefits:

$41,600-$46,600 annually, commensurate with relevant experience and qualifications and in alignment with internal equity.

• Additionally, we offer an excellent benefits package that includes:
• generous paid time off (4 weeks of vacation plus paid holidays, personal, and sick time)
• medical
• dental
• vision
• supplemental benefits including employer provided basic life insurance and employee assistance programs
• tuition reimbursement and fitness reimbursement after 1 year of employment
• retirement plan that includes employer matching, and more!

CHASI is an equal opportunity employer and is committed to hiring and supporting a diverse staff. All qualified applicants will be afforded equal employment opportunities without discrimination because of race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, disability or marital status.