Benefits Help Desk Specialist

First Financial Capital, LLC.; Houston (TX); Hybrid; USD 42,000 - 48,000; Full time

Job summary

The Enrollment Solutions Help Desk Specialist is based at the Houston Corporate Office and handles inquiries about the FFenroll enrollment system in a high-volume call center environment. The role emphasizes accurate enrollment support and customer care.

Required are bilingual English/Spanish skills, 2 years in benefits and call center experience, proficiency with Excel/Word/Outlook, and a high school diploma. The position reports to the Client Services Manager and is full-time in Houston, TX.

Qualifications

• 2 years experience working with benefits (medical, dental, vision, prescription drug service and retirement plans).
• 2 years experience working in a call center environment.
• 2 years experience working in customer service.
• Group 1 Health & Life Insurance license (or must be able to obtain within 90 days of employment).
• Strong customer service skills and a proven track record of handling sensitive client information.
• Must have strong knowledge and work experience using Excel, Word & Outlook.
• High school diploma required or equivalency required (GED).

Responsibilities

• Respond to client inquiries regarding the company’s enrollment system (FFenroll) in a high-volume call center.
• Assist clients with enrollment processes and resolve issues in a timely manner.
• Maintain secure handling of confidential client information and ensure data accuracy.
• Collaborate with Enrollment Solutions team to promote superior customer service and meet enrollment engagement objectives.

Skills

Bilingual English/Spanish

Benefits experience

Call center experience

Customer service

Excel

Word

Outlook

Education

High School Diploma

Tools

Excel

Word

Outlook

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Benefits Help Desk Specialist

Full Time Houston, TX, US

Salary: $45,000.00 Annually

Job Title: Enrollment Solutions Help Desk Specialist

Reports to: Client Services Manager

Location: Houston Corporate Office

Position Summary:

The Enrollment Solutions Help Desk Specialist is responsible for working with and responding to external/internal clients inquiries regarding the company’s benefit enrollment system (FFenroll). This position is critical in the enrollment facilitation process and will be responsible for assisting our clients in the K-12 market in a high volume call center environment. It will work closely with Enrollment Solutions team in promoting superior customer service as well as, meeting/exceeding the enrollment platform engagement objectives.

Qualifications

• Must be Bilingual English/Spanish
• 2 years experience working with benefits (medical, dental, vision, prescription drug service and retirement plans).
• 2 years experience working in a call center environment.
• 2 years experience working in customer service.
• Group 1 Health & Life Insurance license (or must be able to obtain within 90 days of employment)
• Strong customer service skills and a proven track record of handling sensitive client information.
• Must have strong knowledge and work experience using Excel, Word & Outlook.
• High school diploma required or equivalency required (GED).

Preferred Qualifications

• 1 year experience working in financial services.
• 2 years Human Resources Information Systems knowledge.
• Knowledge of COBRA, IRS Sec. 125, FMLA, FSA, HSA, and HRA

Must be able to obtain and maintain security clearances and successfully complete a thorough background check.