Benefits & Front Desk Coordinator - Bilingual

Hillcrest Children Center; Washington (District of Columbia); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Affordable Medical, Dental, and Vision

401K Retirement Plan and Life

Generous PTO, Sick Leave, Holidays

Job summary

Hillcrest Children and Family Center is seeking a Benefits Coordinator to manage insurance verification, benefits coordination, and front desk support, ensuring clients have timely access to services. The role emphasizes a welcoming, professional, and client-centered environment with trauma-informed care.

The position involves verifying eligibility, coordinating with billing, assisting uninsured clients, and maintaining accurate EMR documentation, while supporting reception duties and patient

Qualifications

• High School Diploma or GED required.
• 1-3 years of experience in benefits coordination, front desk, or patient care coordination services.
• Bilingual candidates are strongly encouraged to apply.
• Affordable Medical, Dental, and Vision insurance.
• 401K Retirement Plan and Life Insurance.
• Generous Paid Time Off (PTO), Sick Leave, and Paid Company Holidays.

Responsibilities

• Verify client eligibility, co-pays, deductibles, and authorization requirements through Medicaid Managed Care Organizations (MCOs) and commercial insurance portals prior to appointments.
• Identify services requiring prior authorization and monitor coverage limitations and carve-outs under specific MCO structures.
• Coordinate with billing staff to resolve insurance discrepancies and coverage issues.
• Assist uninsured or underinsured clients in gathering required demographic and income documentation.
• Determine eligibility for grant-funded programs, sliding fee scales, and other available funding resources.
• Contact clients 24-48 hours prior to appointments to confirm demographic information, insurance coverage, and contact details.
• Obtain updated insurance cards and ensure client records remain current.
• Review client records to identify missing consent forms, behavioral health assessments, screenings, and other required documentation.
• Assist clients with completing required intake and registration forms.
• Ensure accurate documentation within the Electronic Medical Record (EMR/EHR) system.
• Explain co-pays, sliding scale requirements, and other financial obligations to clients.
• Collect and securely process client payments in accordance with agency procedures.
• Maintain a welcoming, safe, and professional reception area. Greet clients, visitors, community partners, and staff with courtesy, professionalism, and sensitivity.
• Provide exceptional customer service while supporting a trauma-informed and culturally responsive environment.
• Support a calm environment and assist with de-escalating minor concerns when appropriate.
• Answer multi-line telephone systems and respond to general inquiries.
• Route calls to the appropriate departments and staff members.
• Immediately transfer crisis-related calls to designated clinical or crisis response personnel.
• Assist clients with intake paperwork and registration requirements.
• Scan and upload completed documentation into the Electronic Health Record (EHR) system.
• Notify clinicians of client arrivals and assist with appointment flow coordination

Skills

Customer service

Insurance verification

Benefits coordination

Bilingual

Education

High School Diploma or GED

Tools

EMR/EHR systems

Job description

Hillcrest Children and Family Center is seeking a Benefits Coordinator to manage insurance verification, benefits coordination, and front desk support, ensuring clients have timely access to services. The role emphasizes a welcoming, professional, and client-centered environment with trauma-informed care.

The position involves verifying eligibility, coordinating with billing, assisting uninsured clients, and maintaining accurate EMR documentation, while supporting reception duties and patient