Benefits Enrollment & Client Support Specialist - Onsite IA

Warner Pacific Insurance Services; Urbandale (IA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Merit increases

Paid holidays

Paid Time Off

Medical insurance

Dental insurance

Vision insurance

Disability benefits

401(k) + match

Life insurance

Job summary

Warner Pacific Insurance Services, located in Urbandale, IA, is seeking an Account Support Specialist to manage enrollment processes, maintain client records, and ensure effective communication between clients, carriers, and internal teams.

The role requires knowledge of employee benefits, strong organizational skills, attention to detail, and the ability to work independently in a fast-paced environment while delivering excellent customer service.

Qualifications

• High School Diploma or equivalent required.
• 2+ years of experience in employee benefits or related field preferred.
• Proficiency with Microsoft Office and CRM platforms (Salesforce, BenefitPoint) preferred.
• Experience with enrollment platforms such as Ease and Employee Navigator preferred.
• Strong customer service, relationship-building, and communication skills.
• Excellent attention to detail and ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Process and oversee enrollment requests, including new hire enrollments, terminations, and benefit changes.
• Manage enrollment activities through carrier portals.
• Maintain and update client case in Salesforce to track from receipt to completion.
• Gather client data and coordinate submissions with carriers.
• Follow up with carriers on enrollment, terminations, and billing discrepancies.
• Mentor junior associates and participate in cross-functional improvements as needed.

Skills

Customer service

Communication

Attention to detail

Organizational skills

Multitasking

Team collaboration

Education

High School Diploma

Tools

Salesforce

BenefitPoint

Ease

Employee Navigator

Microsoft Office

Job description

Warner Pacific Insurance Services, located in Urbandale, IA, is seeking an Account Support Specialist to manage enrollment processes, maintain client records, and ensure effective communication between clients, carriers, and internal teams.

The role requires knowledge of employee benefits, strong organizational skills, attention to detail, and the ability to work independently in a fast-paced environment while delivering excellent customer service.