Benefits & Eligibility Care Advocate

Zenith American Solutions; Alameda (CA); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Health, vision, and dental coverage

401(k) with company match

Paid time off

Growth opportunities

Job summary

Zenith American Solutions seeks a Customer Care Advocate in California to support participants, beneficiaries, union locals, and providers on eligibility, benefits, and claims status. You will handle inquiries with professionalism and document all activity.

Role requires strong communication, integrity, and attention to detail, plus ability to navigate benefit plans and regulations. We offer comprehensive benefits, a 401(k) with company match, PTO, and growth opportunities.

Qualifications

• High school diploma or GED required.
• At least 6 months of experience in customer service, third-party administrator processing, or benefits administration.
• Strong communication, organization, and integrity.
• Proficient in MS Office tools.

Responsibilities

• Provides customer service to participants, beneficiaries, union locals, and providers regarding eligibility, benefits, and claims status.
• Responds to inquiries in writing, verbally, or face-to-face and documents conversations or actions.
• Updates files and documents system notes of conversations or actions.
• Performs tasks related to retirement and health and welfare benefits, including adjustments to claims and eligibility.
• Resolves complex and technical issues and irregularities.
• Performs other duties as assigned.

Skills

Customer service

Communication

Documentation

MS Office

PHI/PII handling

Education

High school diploma or GED

Tools

MS Office

Job description

Zenith American Solutions seeks a Customer Care Advocate in California to support participants, beneficiaries, union locals, and providers on eligibility, benefits, and claims status. You will handle inquiries with professionalism and document all activity.

Role requires strong communication, integrity, and attention to detail, plus ability to navigate benefit plans and regulations. We offer comprehensive benefits, a 401(k) with company match, PTO, and growth opportunities.