Benefits Customer Service Representative

Mindlance; Pittsburgh (Allegheny County); On-site; USD 35,000 - 45,000; Full time

Job summary

A national recruiting agency is seeking a Benefits Customer Service Representative to support client pension and health plans. This role requires excellent communication skills, customer service experience, and the ability to work flexibly. Candidates should have strong attention to detail and proficiency in Microsoft Office. The position is based in Pittsburgh, PA, and offers a contract duration of 3+ months. Interested applicants can reach out via phone or email for more details.

Qualifications

• Ability to communicate effectively in English, both verbally and in writing.
• 1-2 years of experience in customer service, 2-3 years preferred.
• Ability to work a flexible schedule of 30-40 hours/week.

Responsibilities

• Provide support for client pension and health plans.
• Respond to customer inquiries with high-level service.
• Document call and case notes accurately.

Skills

Effective communication skills

Problem-solving skills

Attention to detail

Microsoft Office proficiency

Customer service experience

Education

Bachelor's degree preferred

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Benefits Customer Service Representative

• Contract

Mindlance Inc. is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at http://www.mindlance.com.

I am currently hiring multiple Benefits Customer Service Representative‑TAS Service Center for Willis Towers Watson with April 18th start date; this would last for 3+ months or even longer at Pittsburgh, PA. I would like to know if you are still working? I would like to set a time to discuss to ensure if you are actively seeking jobs and this would be of your interest. I can be reached @ 732-582-0993.

Please ignore if not interested.

Test need to be taken: Office Grammar and Spelling Assessment, Customer Service, Typing and Microsoft 7.

THE DETAILS OF THE POSITION ARE:

Job Title: Benefits Customer Service Representative‑TAS Service Center
Duration: 3+ months

The Company: Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 39,000 employees in more than 120 territories. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas — the dynamic formula that drives business performance. Unlock your potential at Willis Towers Watson. The Business: Our Technology and Administration Solutions business provides benefits administration and outsourcing solutions to many of the world’s leading organizations. Our Purpose is to help our clients’ employees realize the full potential of their benefits; helping them be happier, healthier and more secure. Our Mission is to deliver the highest quality work in the industry, providing an engaging and fulfilling environment for our colleagues, while managing significant and profitable growth.

Position Overview:

• Provide customer service support for client pension and/or health and welfare plans using web-based systems for tracking, information gathering and troubleshooting issues.
• Provide a high level of customer service support when handling customers questions/complaints in respect to defined benefit pension and/or health and welfare plans.
• Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments).
• Demonstrate flexibility to customize customer service approach to meet all types of member communication styles and personalities.
• Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements.
• Proficiently translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.
• Read and understand client’s plan documents, amendments or online knowledgebase tools, etc. Collect relevant information, determine immediate requests/questions and also anticipate the future needs of the member.
• Maintain diplomacy and tact while dealing with upset or escalated callers.
• Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information.
• Maintain and document complete and accurate call and case notes.
• Respond professionally to customer inquiries/complaints received via phone, email or other communication channels.
• Demonstrate ability to maintain a high level of customer service in a changeable work environment.
• Participate in team meetings and training.
• Possess a cooperative and positive attitude towards customers, internal contacts and team members.
• Perform other duties as assigned.

Qualifications:

• Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills.
• Ability to quickly assess current state issues and formulate a response/resolution using analytical and problem solving skills.
• High level attention to detail.
• Strong computer skills with the ability to navigate multiple software applications.
• Working knowledge of health and welfare and/or defined benefit pension plans a plus.
• Minimum 1-2 years’ experience in a customer service setting, at least 2-3 years is preferred.
• Proficiency in the use of Microsoft Office programs (specifically Outlook, Excel and Word).
• Ability to type 35-40 WPM.
• Ability to work in a team environment.
• Ability to work in a multi-tasked environment and prioritize and organize work.
• Ability to understand and follow oral and written instructions.
• Ability to work a flexible work schedule (30 – 40 hours/week with some overtime requested; variety of schedule start and end times).
• Must have excellent attendance and be punctual to work.
• Fluent in Spanish a plus.
• Bachelor’s degree preferred.

To discuss on this opportunity feel free to reach Afaque Ahmed.

Call on 732.582.0993 or email your resume to afaquea(at)mindlance.com.