Benefits Coordinator (Intermediate) – Dental OMS Operations

uthscsa.edu; San Antonio, Northern (TX, KY); Hybrid; USD 42,000 - 60,000; Full time

Job summary

UT Health San Antonio is seeking a Benefits Coordinator-Intermediate in the School of Dentistry-OMS to manage patient access, verify insurance, obtain authorizations, and support financial counseling. You will serve as a resource on insurance requirements, coordinate scheduling, handle high-volume inquiries, and maintain accurate records in EMR and scheduling systems.

The role requires three years of related experience, knowledge of insurance processes, and strong communication skills; there is

Qualifications

• High school diploma or GED is required.
• Three (3) years of directly related experience is required.
• Knowledge of medical insurance processes including eligibility verification, authorizations, and referrals.
• Excellent verbal, written, and interpersonal communication skills.

Responsibilities

• Verifies patient insurance eligibility and benefits prior to appointments.
• Obtains required authorizations and referrals for services and procedures.
• Serves as a resource to clinic staff regarding insurance and benefit requirements.
• Assists patients with questions related to insurance coverage and financial responsibilities.
• Supports financial counseling by identifying insurance coverage limitations and patient balances.
• Coordinates appointment scheduling according to provider availability and clinic protocols.
• Handles high-volume phone inquiries related to appointments, insurance, and referrals.
• Maintains accurate documentation of insurance and authorization information.
• Assists with resolving insurance or scheduling issues that may impact patient care.
• Performs other duties as assigned.

Skills

Insurance coordination

Verifies insurance eligibility

Authorizations & referrals

Customer service

Microsoft Office

Electronic medical records

Communication skills

Education

High school diploma or GED

Tools

Microsoft Office

EMR systems

Scheduling systems

Insurance verification software

Job description

UT Health San Antonio is seeking a Benefits Coordinator-Intermediate in the School of Dentistry-OMS to manage patient access, verify insurance, obtain authorizations, and support financial counseling. You will serve as a resource on insurance requirements, coordinate scheduling, handle high-volume inquiries, and maintain accurate records in EMR and scheduling systems.

The role requires three years of related experience, knowledge of insurance processes, and strong communication skills; there is