Benefits Coordinator - Birmingham, AL

Lockton Companies; Birmingham (AL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid training

Company-provided equipment

Medical, dental, and vision coverage

Wellness program

Voluntary benefit options

Job summary

Birmingham-based BCInsourcing, a Lockton Company, seeks a Benefits Coordinator to support life-cycle benefits for the client’s HR department and employees. This role is office-based, building relationships with the client and handling a range of benefit services.

The position requires HR/Benefits experience, Excel proficiency, and familiarity with HRIS/CRM systems. duties include enrollment, billing, leaves, and communication with employees and carriers.

Qualifications

• Must have High School Diploma or GED and related work experience equivalency.
• Proven experience in HR/Benefits.
• Experience using HRIS payroll/benefit systems or CRM systems.
• Professional experience delivering client service under deadlines.
• Ability to work with minimal supervision and follow processes.

Responsibilities

• Represent BCInsourcing as an ambassador to Children’s of Alabama and maintain rapport with clients and employees.
• Serve as liaison between HR, employees, BCInsourcing, and benefit carriers.
• Develop in-depth knowledge of employer-sponsored plans and make client recommendations.
• Provide benefit services including enrollment, leaves of absence, billing, and related tasks.
• Respond to benefits communications inbox or contact center while meeting quality standards.
• Investigate and resolve benefit-related issues including enrollment, deductions, and claims.
• Address employee and carrier inquiries promptly and accurately.
• Track employee services and client support in appropriate systems.
• Perform other duties as requested by BCInsourcing.

Skills

Excel proficiency

HR/Benefits experience

CRM/HRIS experience

Client relationship

Attention to detail

Education

High School Diploma/GED

Tools

CRM systems

HRIS

Job description

Birmingham - Children's of Alabama, Alabama, United States of America

At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.

About the Position

The Benefits Coordinator supports our client in providing life-cycle benefit services to the client’s Human Resources department and employees. The Coordinator builds business relationships with our client primarily in a face-to-face, onsite environment operating at the client’s workplace of operation. Responsibilities include employee communication and a range of client-specified benefit services.

At BCInsourcing, we believe our people are our greatest strength. We strive to hire individuals from diverse backgrounds because different perspectives make us stronger, more innovative, and better equipped to serve others. If you are passionate about helping people and enjoy being part of a dynamic, team-oriented environment, you’ll feel right at home here.

BCInsourcing, a Lockton Company, is one of the nation’s leading benefit communication firms. Headquartered in Kansas City, we deliver customized benefit communication and administrative services to employees across the United States, partnering closely with our clients’ HR departments to support both organizations and their employees.

Location: This position supports Children’s of Alabama and is based onsite in the office five days per week, Monday–Friday.

ESSENTIAL FUNCTIONS

• 1. Represents BCInsourcing as an ambassador to Children’s of Alabama by cultivating effective business relationships and maintaining rapport with all case partners and the client’s employees
• 2. Serves as a liaison between the client’s Human Resources department, employees, BCInsourcing, and benefit carriers
• 3. Develop a detailed understanding and in-depth working knowledge of all employer-sponsored benefit plans and make client recommendations
• 4. Provides a variety of benefit services; based on client needs, duties may include (but are not limited to) the administration and support of: qualifying life events, status changes, dependent verification, billing, leaves of absence, benefit enrollments, and applications and varied assistance programs
• 5. When applicable, supports and responds to benefits communication inbox and/or contact center while meeting quality assurance standards set by the client and BCInsourcing
• 6. Investigate and self-resolve benefit-related concerns, including enrollment, deduction, billing, and claim issues
• 7. Responds to employee and carrier inquiries in a timely and accurate manner
• 8. Accurately tracks employee services and client support in appropriate systems
• 9. Performs all other duties as requested by BCInsourcing

Qualifications

REQUIRED EDUCATION AND EXPERIENCE

• High School Diploma/GED equivalent and/or related work experience equivalency
• Proven experience operating in Microsoft Excel.
• Must have previous experience in HR/Benefits to be considered.
• Proven professional user experience operating in a HRIS payroll/benefit system, or Client Relationship Management (CRM) system
• Professional experience demonstrating client service skills while multi-tasking and working with strict deadlines
• Demonstrate self-driven outcomes with little supervision
• Proven professional experience following a step-by-step process while using deductive reasoning to produce positive outcomes

PREFERRED EDUCATION AND EXPERIENCE

• Working knowledge of benefit insurance products, including core and/or voluntary benefit insurance
• Working knowledge administering leave of absence, retirement, health and wellness and/or financial wellness

Total Rewards Summary

• Paid training and ongoing professional development
• Company-provided equipment
• Comprehensive medical, dental, and vision coverage, including a wellness program
• Additional voluntary benefit options
• 100% employer-paid benefitsanalysis<|message|>I realized my JSON string got truncated at