Benefits Coordinator

Archdiocese of Hartford; Hartford (CT); On-site; USD 55,000 - 75,000; Full time

Job summary

The Archdiocese of Hartford is seeking a compassionate Benefits Coordinator to administer benefits for priests, serving as the primary confidential contact. Responsibilities include managing medical, dental, vision, retirement, Medicare, and retiree healthcare programs, and supporting leave, enrollment, and HRIS records.

The role requires strong organizational and communication skills, discretion, and the ability to handle sensitive information with care.

Qualifications

• Associate degree in HR, business administration, healthcare administration, accounting, or related field required.
• Bachelor’s degree preferred.
• 3+ years of benefits/HR experience with payroll support or leave administration.
• Working knowledge of HRIS or benefits systems and payroll processes.
• Proficiency with Microsoft Office and benefits/retirement software.

Responsibilities

• Serve as the primary and confidential benefits contact for active and retired priests.
• Administer priest benefit programs (medical, dental, vision, retirement, Medicare, retiree healthcare).
• Assist with eligibility, enrollment, coverage questions, claims, and deadlines.
• Coordinate Medicare enrollment, retiree healthcare, and retirement transitions.
• Provide administrative support during hospitalizations and transitions to care settings.
• Maintain confidential records and escalate complex matters as needed.
• Support benefits administration, open enrollment, and HRIS data maintenance.

Skills

Organizational skills

Analytical skills

Communication skills

Customer service

Discretion and confidentiality

Education

Associate degree in HR/related field

Bachelor’s degree preferred

Tools

HRIS systems

Payroll software

Microsoft Office

Benefits software

Job description

The Archdiocese is seeking a compassionate and detail-oriented Benefits Coordinator to administer benefits for priests. This position serves as the primary benefits contact for priests, providing confidential and responsive assistance with healthcare coverage, Medicare, retirement, retiree healthcare, claims, and benefit-related needs during health and life transitions.

The Benefits Coordinator may also support employee benefits, leave administration, open enrollment, HRIS records, and limited backup payroll processing.

Key Responsibilities

• Serve as the primary and confidential benefits contact for active and retired priests.
• Administer priest benefit programs, including medical, dental, vision, retirement, Medicare, supplemental insurance, and retiree healthcare.
• Assist priests with benefit eligibility, enrollment, coverage questions, claims, appeals, required documentation, and applicable deadlines.
• Coordinate Medicare enrollment, supplemental coverage, retirement transitions, and retiree healthcare benefits.
• Provide compassionate administrative assistance during hospitalizations, rehabilitation stays, and transitions to assisted-living or extended-care settings.
• Coordinate benefit and coverage matters with priests, authorized family members or contacts, insurance carriers, healthcare contacts, vendors, and Archdiocesan leadership.
• Track unresolved claims, coverage questions, and benefit issues through resolution or appropriate escalation.
• Escalate complex benefit, leave, eligibility, or care-coordination matters to HR or Archdiocesan leadership.
• Maintain accurate and confidential records while obtaining appropriate authorization before sharing protected information.
• Support employee benefits administration, leave programs, annual open enrollment, and benefit communications.
• Maintain accurate benefit, leave, retirement, and payroll-related information in the HRIS and vendor systems.
• Review benefit invoices, eligibility records, carrier information, and payroll deductions for accuracy.
• Coordinate with benefit carriers, brokers, retirement providers, and third-party administrators.
• May provide limited backup payroll processing and assist with routine payroll questions and discrepancies.

Qualifications

• Associate degree in human resources, business administration, healthcare administration, accounting, or a related field required. Bachelor's degree preferred.
• At least three years of relevant experience in benefits administration, Human Resources, leave administration, payroll support, healthcare coordination, or employee services.
• Experience with Medicare, retiree healthcare, retirement transitions, benefits, payroll processing, or nonprofit and faith-based organizations is preferred.
• Working knowledge of benefits administration, benefit eligibility, enrollment, leave programs, and HRIS or benefits systems.
• General understanding of payroll processes or willingness to become fully trained.
• Proficiency with Microsoft Office, HRIS, benefits/retirement software.
• Strong organizational, analytical, communication, and customer-service skills.
• Ability to assist priests and employees with patience, discretion, professionalism, and compassion.
• Ability to manage sensitive health and benefit information while maintaining strict confidentiality.
• Sound judgment and the ability to recognize when a matter requires escalation.

The successful candidate must be able to work respectfully and effectively within the mission, values, and organizational structure of a Roman Catholic faith-based organization.