Benefits Coordinator

University of North Carolina at Chapel Hill; Chapel Hill (NC); On-site; USD 43,000 - 52,000; Full time

Job summary

The University of North Carolina at Chapel Hill is seeking a Benefits Coordinator to support patient eligibility determinations and benefits services for HIV patients at the UNC ID clinic, coordinating with UNC Financial Assistance, billing, and grant funds.

This full-time SHRA role is onsite at UNC Eastowne in Chapel Hill, with a 40-hour work week, Monday–Friday 8 AM–5 PM, offering comprehensive benefits and opportunities to collaborate across clinical and administrative teams.

Qualifications

• Bachelor’s degree in business administration or related field.
• Experience with insurance, billing and pharmaceutical benefits preferred.
• Fluency in spoken and written Spanish.

Responsibilities

• Organize, conduct and manage patient eligibility determination and benefits services for HIV care, coordinating with multiple programs.
• Assist patients by providing education and support regarding financial assistance programs and obligations, with proactive follow-up and resource navigation.

Skills

Spanish fluency

Education

Bachelor’s degree in business administration

Tools

EPIC EMR

Job description

Department:

Med-Infectious Diseases-411460

Career Area:

Other

Is this an internal only recruitment?:

No

Posting Open Date :

10/28/2026

Application Deadline:

11/04/2026

Position Type:

Permanent Staff (SHRA)

Position Title:

Business Services Coordinator - Journey

Salary Grade Equivalent:

NC09 / GN07

Working Title:

Benefits Coordinator

Position Number:

20032523

Vacancy ID:

P021521

Full-time/Part-time Permanent/Time-Limited:

Full-Time Permanent

Hours per week:

40

Work Schedule:

Onsite; Monday-Friday 8 AM – 5 PM

Work Location:

UNC Eastowne (ID Clinic), CHAPEL HILL, NC

Position Location:

North Carolina, US

Hiring Range:

$43,325 - $52,000

Pay Band Information:

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

Notice to Applicants:

This position is not eligible for H-1B sponsorship.

Be a Tar Heel!:

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

Primary Purpose of Organizational Unit:

Our mission is to improve the health and well‑being of North Carolinians and others whom we serve. We accomplish this by providing leadership and excellence in the interrelated areas of patient care, education and research.
Patient care: We promote health and provide superb clinical care while maintaining our strong tradition of reaching underserved populations and reducing health disparities across North Carolina and beyond.
Education: We prepare tomorrow`s healthcare professionals and biomedical researchers from all backgrounds by facilitating learning within innovative and integrated curricula and team-oriented interprofessional education to ensure a highly skilled workforce.
Research: We develop and support a rich array of outstanding health sciences research programs, centers and resources. We provide infrastructure and opportunities for collaboration among disciplines throughout and beyond our university to support outstanding research. We foster programs in the areas of basic, translational, mechanistic and population research.

Position Summary:

The primary purpose of the Benefits Coordinator position is to organize, conduct and manage patient eligibility determination and benefits services to assist patients with HIV and meet the fiscal requirements of the federally funded Ryan White grants. This includes, but is not limited to, planning periodic financial needs assessments for all HIV patients in care at the UNC ID clinic. The assessment is used to determine the level and type of patient financial needs and coordinate eligibility among multiple benefit programs.
These programs include but are not limited to: UNC Financial Assistance, UNC Physician and Hospital billing departments, NC HIV Medication Assistance programs, copay assistance programs, pharmacy benefit programs, and grant funds. Where applicable, referrals for Medicaid, Medicare, Marketplace insurance programs and linkage to other benefit navigators may be required. The Benefits Coordinator assists patients by providing education and support regarding financial assistance programs and financial obligations, responding promptly to questions, conducting proactive follow‑up to ensure understanding and completion of necessary steps, and helping patients navigate available resources to support timely access to care and medications.
Additional duties include maximizing third‑party payers and compliance and monitoring of the grant requirements such as sliding fee scales and caps on charges. These duties will involve using established methodology for tracking and reporting program data, database entry and management, electronic health record management, and following written policies and procedures. Participation in compliance monitoring and auditing, preparation of patient and staff educational materials, communication with multi‑disciplinary clinical staff, program staff, administration, accounting and frequent direct patient contact is expected. Position requires both collaborative and independent work, and oversight of others as assigned.

Minimum Education and Experience Requirements:

Bachelor’s degree in business administration or a related discipline; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Management Preferences:

• Experience working in a clinical setting with diverse patient populations and/or in HIV/AIDS care.
• Experience with electronic medical records (EMRs), including EPIC and data management is preferred.
• Knowledge of insurance, billing and pharmaceutical benefits, eligibility processes is preferred.
• Fluency in spoken and written Spanish.

Campus Security Authority Responsibilities:

Not Applicable.

Position/Schedule Requirements:

Clinic – UNCH or ACC, Exposure to Bloodborne Pathogens, Patient care involved