Benefits Concierge Specialist

NorthPoint Development; Kansas City (MO); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical plans

Dental plans

401k match

Scholarships

Reimbursement programs

Onsite gym

Mental health support

HSA/HRA contributions

Free lunches

FSA

Charitable matching

Job summary

NorthPoint is seeking a Benefits Concierge Specialist to join our Human Resources team in Kansas City, MO. This is an in-person, full-time role focused on high-touch benefits guidance across medical, dental, vision, FSA/HSA, life, disability, retirement, and voluntary benefits.

You will work closely with carriers and vendors, manage enrollment data, and support open enrollment campaigns while ensuring regulatory compliance and clear communication across the organization.

Qualifications

• 5+ years of experience in employee benefits, benefits administration, HR, or related field (HR, insurance/brokerage, or healthcare backgrounds welcome).
• Strong knowledge of group health and welfare plans and applicable regulations (ERISA, ACA, HIPAA, COBRA, FMLA, Section 125).
• Proficient in HRIS platforms and Microsoft Office; able to translate complex benefits concepts into plain language.

Responsibilities

• Serve as the go-to resource for employee benefits questions with 1:1 concierge guidance.
• Help employees navigate claims issues, provider searches, prior authorizations, appeals, and benefits coordination.
• Own benefits communications including onboarding, open enrollment campaigns, life event guidance, and ongoing education.

Skills

People person

HRIS proficiency

Microsoft Office

Job description

*This is an in-person role in Kansas City

Curious about a career with NorthPoint?

NorthPoint is a real estate developer that has grown through combining an entrepreneurial spirit and empowerment of its team members. We are looking for a Benefits Concierge Specialist to join our Human Resources team in Kansas City! NorthPoint provides an inclusive environment that cultivates collaboration and mentorship. Our core values set the foundation of our culture and guide us in every business decision.

“We truly believe, and I’m convinced, we have some pretty incredible assets. But those assets have all come from our people.” - Nathaniel Hagedorn | CEO.

How We Put You First:

At NorthPoint Development we ask a lot of our employees, which is why we give so much in return. In addition to your competitive salary, we offer market-leading benefits and perks:

• A selection of comprehensive medical, dental, and vision plans
• 401k with 100% match up to 6%, immediately vested upon enrollment
• Scholarships and paid professional development
• Robust Reimbursement Programs: Childcare, Tuition, Wellness Spending Account, Cellphone
• Onsite gym
• Mental Health Reimbursement
• $2,000 annual HRA and HSA contribution
• Free catered lunches every day + fully stocked kitchen
• Flexible Spending Account
• Living Generously program with 100% charitable contribution match

What You'll Do

• Serve as the go-to resource for employee benefits questions, providing high-touch, 1:1 concierge guidance across medical, dental, vision, FSA/HSA, life, disability, retirement, and voluntary benefits
• Help employees navigate the tough stuff — claims issues, provider searches, prior authorizations, appeals, and coordination of benefits
• Own benefits communications, including new hire onboarding, open enrollment campaigns, life event guidance, and ongoing education
• Partner with carriers and vendors to resolve escalated employee issues
• Support open enrollment planning, meetings, and post-enrollment follow-up
• Reconcile and process monthly benefits invoices across carriers and vendors
• Audit enrollment data, payroll deductions, and carrier eligibility files for accuracy
• Manage life event changes, new hire enrollments, and terminations in HRIS and carrier portals
• Maintain benefits records, documentation, and a compliance calendar
• Ensure timely distribution of required notices and plan documents (SPDs, SBCs, SMMs, HIPAA, COBRA, WRAP, Medicare Part D, SAR)
• Support annual compliance activities including ACA (1094/1095) reporting, PCORI, and CMS filings
• Partner with our brokerage on the Form 5500 filing, providing data and documentation as needed
• Support COBRA administration and coordinate with third-party administrators
• Stay current on federal and state regulatory changes affecting group health and welfare plans

Who You Are

• A warm, empathetic people person who's just as comfortable heads-down in a spreadsheet as across the table from a teammate
• 5+ years of experience in employee benefits, benefits administration, HR, or a related field (HR, insurance/brokerage, or healthcare/medical backgrounds all welcome)
• Working knowledge of group health and welfare plans and applicable regulations (ERISA, ACA, HIPAA, COBRA, FMLA, Section 125)
• Experienced with benefits billing reconciliation and vendor management
• Skilled at translating complex benefits concepts into plain language employees can actually use
• Detail-oriented and comfortable juggling multiple deadlines
• Proficient in HRIS platforms and Microsoft Office
• Discreet with confidential and sensitive employee information

Preferred experience:

• Familiarity with self-funded medical plans
• Prior experience supporting benefits compliance and required notice distribution
• A clinical, patient advocacy, or medical claims background

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.