Benefits Client Services Specialist

ASZ International, Inc.; Marlton (NJ); On-site; USD 43,000 - 50,000; Full time

Job summary

Hardenbergh Insurance Group in Marlton, New Jersey, is hiring a Client Services Representative – Benefits for a full-time role. You will support Account Managers, liaise with carriers and general agents, and help deliver outstanding service to benefits clients.

Ideal candidates have 0–3 years of experience, the ability to obtain a Life & Health Producer License within 60 days, a valid driver’s license, and strong communication and organizational skills.

Qualifications

• 0–3 years of professional experience (insurance or employee benefits experience is a plus but not required).
• Life & Health Producer License within 60 days of hire (Required).
• Valid driver's license and proof of auto liability insurance.
• Strong written and verbal communication skills.
• Excellent organizational skills with strong attention to detail.

Responsibilities

• Support Account Managers with day-to-day servicing of client and carrier requests.
• Serve as a liaison between Account Managers and insurance carriers/general agents to facilitate client requests.
• Monitor and follow up with carriers and general agents to ensure timely completion of requests.
• Perform quality reviews of work at the request of Account Managers.
• Collaborate with LAVA team members on assigned tasks and projects.
• Maintain accurate client files within the Agency Management System.
• Track follow-up activities and respond to Account Manager requests promptly.
• Obtain pre-renewal and post-renewal documentation as requested by Account Managers or Producers.
• Assist with enrollment-related correspondence to carriers and general agents.
• Conduct enrollment follow-up through the Agency Management System and enrollment portal.
• Communicate enrollment updates regularly to Account Managers.
• Maintain accurate client contact information within the enrollment platform.
• Assist with client census preparation.
• Request SBCs, plan documents, and rate grids.
• Prepare Requests for Proposals for assigned accounts.
• Process escalated claims for the department.

Skills

Communication

Organization

Attention to detail

Time management

Tools

Microsoft Office

Job description

Hardenbergh Insurance Group in Marlton, New Jersey, is hiring a Client Services Representative – Benefits for a full-time role. You will support Account Managers, liaise with carriers and general agents, and help deliver outstanding service to benefits clients.

Ideal candidates have 0–3 years of experience, the ability to obtain a Life & Health Producer License within 60 days, a valid driver’s license, and strong communication and organizational skills.