Benefits Assistant for Leaves of Absence

Ivy Tech Community College of Indiana; Indianapolis (IN); Remote; USD 35,000 - 42,000; Full time

Benefits offered by this job

Health & Wellness

Multiple medical plan options with HSA

Dental plan

Vision plan

Employee Assistance Program

Wellness Rewards

Job summary

Ivy Tech Community College is seeking a Benefits Assistant to support administration and compliance of health, welfare, and leave programs. The role handles Workday transactions, audits, and daily workflow in a centralized Benefits Hub.

Responsibilities include processing elections, LOA requests, payroll adjustments, and confidentiality of sensitive data while providing strong customer service. Remote work is available with mandatory on-site trainings at the Indianapolis campus.

Qualifications

• High school diploma or equivalent with related benefits experience.
• Associate degree preferred.
• Experience with Workday or other HRIS/payroll processing systems preferred.
• Proficient in Word, Excel, PowerPoint, and Outlook.
• Must have strong customer service focus and confidentiality.
• Demonstrated ability to prioritize, organize, and process high-volume, detailed work.

Responsibilities

• Provide general administrative support for benefit and leave programs and manage tasks.
• Process benefit elections, enrollments, changes, and LOA requests in Workday with documentation.
• Manage Workday alerts and inbox tasks; follow up with employees or campus HR.
• Process payroll adjustments due to benefit changes and update contact details in Workday.
• Respond to emails in Benefits Hub inbox; aim for first contact resolution.
• Communicate with employees and campus HR on leave of absence requests.

Skills

Customer service

Prioritization

Organization

Attention to detail

Education

High school diploma

Associate's degree preferred

Tools

Workday

HRIS

Payroll processing systems

Microsoft Office

Job description

GENERAL PURPOSE AND SCOPE OF POSITION:

Assists the Executive Director of Employee Benefits in the administration and compliance of the College’s health and welfare benefit programs, retirement savings plans, BeLively wellness program, and leave of absence benefits. This includes processing, auditing, and managing workflows within the College’s benefit administration system, Workday.

BENEFITS HUB MODEL:

The Benefits Hub provides centralized benefits support to the entire college through a shared service model. The team operates through two primary functional areas, and benefits assistants are assigned to one of these areas based on organizational needs. One area focuses on leave of absence administration, employee wellness, and retirement plan administration, while the other focuses on traditional employee benefit programs, including health, dental, vision, and life insurance. Although all Benefits Assistants share a common set of administrative responsibilities and provide customer service through the centralized Benefits Hub, day-to-day responsibilities will vary depending on the assigned functional area. This structure allows team members to develop specialized knowledge in their respective areas while working collaboratively to provide employees with accurate, timely, and consistent benefits support. The shared service model also provides opportunities for cross-training, collaboration, and continued professional growth and development.

MAJOR RESPONSIBILITIES:

Provide general administrative support for benefit and leave programs, including processing transactions, providing customer service, and managing outstanding tasks.

• Process employee benefit elections, enrollments, benefit changes, and leave of absence requests in Workday, including maintaining all required documentation and ensuring accurate record-keeping.
• Manage Workday alerts and inbox tasks, including appropriate follow-up with employees or campus HR on missing documents, to ensure timely processing.
• Process payroll adjustments due to benefit changes, enter timesheet data for employees on leave, and update employee contact information in Workday.
• Monitor and respond to emails in the shared Benefits Hub inbox with a focus on first contact resolution.
• Communicate with employees and campus human resources on leave of absence requests.
• Maintain and update contact information for insurance carriers and other benefit vendors.
• Process vendor notices and evidence of insurability notices in Workday.
• Assist with audits throughout the year for employee benefits, leave of absence, and other benefits processes.
• Assist in the evaluation and distribution of ACA health plan offers and 1095-C tax documents.
• Maintain and protect the confidentiality of all employee files, ensuring accuracy of information.

This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.

SUPERVISION RECEIVED:

Executive Director of Employee Benefits

SUPERVISION GIVEN:

None

LOCATION:

This position is remote, with the exception of coming on-site to our Systems Office located on our Indianapolis campus for mandatory trainings and/or meetings.

HIRING RANGE:

The hiring range for this position is $35,000 - $42,000 annually and is commensurate based on education, years of experience, and skills.

EDUCATION AND EXPERIENCE:

A high school diploma (or equivalent) with related benefit experience is required.

An associate's degree with related benefit experience is preferred.

Experience with Workday or other HRIS or payroll processing systems is preferred

Proficient in Microsoft’s suite of applications, including Word, Excel, PowerPoint, and Outlook, required.

Must be self-motivated and possess a strong customer service focus.

Demonstrated abilities to determine priorities, organize, and process high-volume, detailed work.

Must be able to compose correspondence and maintain confidentiality of sensitive data.

Must demonstrate the ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees, and in which every individual feels respected and valued.

OUR COMPENSATION & BENEFITS PACKAGE INCLUDES:

• Health & Wellness
• Multiple medical plan options paired with a Health Savings Account with a generous employer contribution
• Dental plan with no-cost preventive services and coverage for orthodontia
• Vision plan with low-cost exams and allowances for glasses or contact lenses
• Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
• Wellness program with opportunities to earn $250 in Wellness Rewards
• Flexible Spending Accounts for healthcare (limited purpose) and dependent care
• Retirement & Financial Security 10% employer retirement contribution, fully vested after two years
• Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage
• Short-term and long-term disability benefits
• Educational Benefits Fee remission for employees, spouses, and dependent children
• Tuition assistance for undergraduate, graduate, and doctoral programs
• Paid professional development opportunities
• Work‑Life Balance Generous paid time off, including vacation, sick leave, holidays, and winter recess
• Flexible work arrangements where available
• Paid childbirth recovery leave (8 weeks)
• Paid parental leave (4 weeks)
• Additional Perks Eligibility for Public Service Loan Forgiveness
• Additional discounts on gym memberships, transportation, and various retail services

Ivy Tech is proud to offer benefits that support your health, your family, and your future—because when our employees thrive, our students and communities thrive too.

For more information on Ivy Tech Benefits, visit https://careers.ivytech.edu/benefits.

Note: Employees who re-hire with the College within 180 days of leaving a full‑time position with the College may be eligible for additional benefits depending on their bridged seniority date.

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer.

All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status.

As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions.

Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.

At Ivy Tech, you’ll be part of something bigger, where collaboration fuels innovation, learning is a shared journey, and meaningful goals become life-changing achievements.

As Indiana’s only full‑fledged community college, we’re deeply rooted in our mission to empower students, strengthen communities, and support one another every step of the way.

No matter your role, you’ll be valued, supported, and inspired because here, people come first.

Our faculty and staff are united by purpose, driven by passion, and proud of the difference we make together.

Join a team where your work matters. Discover your potential. Make your impact.

Ivy Tech is the largest singly accredited community college system in the nation.

Providing education across Indiana, we motivate and inspire students as they pursue their futures.

To achieve this, it takes a community of over 6,500 employees in 75 locations.

Competitive benefits and professional development programs The most advanced technologies in our classrooms and training facilities Collaborative and innovative culture with a focus on creativity and employee belonging Commitment to adapting to meet Indiana's workforce needs and fostering a sustainable, inclusive workplace