Benefits and Eligibility Specialist I 2026-02517

State of Wyoming; Lander (WY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plan

Job summary

State of Wyoming is seeking a case manager for economic assistance programs to provide information, referrals, and protective services as needed. The role focuses on determining eligibility and collaborating with partners to ensure safe outcomes for Wyoming families.

You will maintain case files, assist with audits, and contribute to hearings and staff training, supporting program integrity and service delivery.

Qualifications

• Demonstrated ability to interview and assess applicant eligibility.
• Strong customer service experience and written communication.
• Ability to organize workload and manage multiple tasks.

Responsibilities

• Provide case management for economic assistance, information, and referral cases.
• Determine program eligibility based on income/assets and program rules.
• Maintain case files and datasets; document interactions accurately.
• Assist with audits to ensure compliance with state and federal requirements.
• Train new staff and assist with hearings or testimony as needed.
• Maintain relationships with community referral agencies and partners.

Skills

Interviewing skills

Customer service

Attention to detail

Organizational skills

Education

Associate's Degree

Job description

Open Until Filled

GENERAL DESCRIPTION:

This position provides overall case management for economic assistance, information, and referral cases as assigned, provides information and refers individuals and families to programs and resources, including self-sufficiency and/or self-responsibility; and ensures safety and protection.

The Wyoming Department of Family Services’ work centers around three values

• Safe at home;
• Giving families opportunities for success, and
• Supporting the people who support the families.

Join the DFS family and support Wyoming families!

Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:

• Comprehensive health, dental, and vision insurance
• Paid vacation, sick leave, FMLA, and holidays
• Retirement - Pension and 457B plans that help you build a secure future
• Flexible schedules and work-life balance options
• Meaningful work that makes a difference for Wyoming communities

and MUCH MORE! Click here for detailed information, or you can watch this short video to learn about our benefit package!.

Want to see the full value of your compensation beyond salary?

Explore our Total Compensation Calculator: compensationcalculator.wyo.gov

ESSENTIAL FUNCTIONS

The listed functions are illustrative only and are not intended to describe every function which may be performed in the job level.

• Provides support of economic assistance programs which may include TANF, child support, Medicaid, food stamps, etc.
• Determines eligibility for programs to assist individuals and families who meet the various income and asset guidelines within each of the programs.
• Provides benefits timely and accurately while collaborating with other state and community partners for the health and safety of the public.
• Assists with audits to ensure compliance with state and federal requirements.
• Maintains computer databases and enters information.
• Conducts client interviews to determine eligibility.
• Maintains cases once approved.
• Maintains public relations with community referral agencies and others.
• Recognizes and provides intervention services for people in crisis.
• Trains new employees.
• Assists with hearings through written or verbal testimony or exhibits.

PREFERENCES:

Preference may be given to applicants who are detail-oriented, multi-task capable, organized, and able to prioritize; good communicators both orally and in writing, and have customer service experience.

KNOWLEDGE:

• Knowledge of effective interviewing techniques including attitudes, behaviors, and value judgments that affect the worker-client relationship.
• Knowledge of laws, rules, regulations, policies, procedures and manuals.
• Knowledge of community and governmental resources and programs and how to access them.
• Knowledge of agency computer systems and their application.
• Knowledge of general office procedures.
• Knowledge of state and federal criminal justice processes.

MINIMUM QUALIFICATIONS:

Education:

Associate's Degree

Experience:

0-2 years of progressive work experience (typically in Benefits and Eligibility)

OR

Education & ExperienceSubstitution:

2-4 years of progressive work experience (typically in Benefits and Eligibility)

Certificates, Licenses, Registrations:

None

NOTES

• FLSA: Non-Exempt
• All positions within the Department of Family Services will require a background information check, including the taking of fingerprints, which will be completed through the Wyoming Department of Criminal Investigation, the Department of Family Services, and the Federal Bureau of Investigation, for every successful applicant.

049-Department of Family Services - Economic Security Division Click here to view the State of Wyoming Classification and Pay Structure.

Click here to view the State of Wyoming Total Compensation Calculator.

URL: http://agency.governmentjobs.com/wyoming/default.cfm

The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.

Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.