Benefits and Eligibility Supervisor 2026-02383

State of Wyoming; Cheyenne (WY); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Dental and vision

Paid time off

PSLF eligibility

Retirement plans

Flexible schedule

Meaningful work

Job summary

State of Wyoming seeks a Program Manager to provide operational oversight for the Child Support Program (CSP). You will supervise three CSP State Office employees and work with the CSP State Office and field staff to ensure goals are met.

The role emphasizes policy development, contract oversight, reporting, and coordination with partners to deliver services, with opportunities for leadership and impacting Wyoming families.

Qualifications

• Bachelor’s degree in management or closely related field.
• 1-2 years of progressive work experience in Benefits and Eligibility at analyst level.
• Alternative: 4-6 years of progressive experience at analyst level.

Responsibilities

• Provide operational oversight for the CSP and supervise three state office employees.
• Develop policy, state plans, rules, and regulations based on federal and state laws.
• Review and interpret regulations, apply to contractors and field staff.
• Write and interpret policy, ensure program compliance to avoid penalties.
• Oversee CSP contracts and coordinate with partners to identify issues.
• Coordinate policy manuals and prepare monthly/yearly reports.
• Train CSP employees and contractors; implement best practices.
• Budget/resource planning and analysis; ensure service delivery aligns with needs.
• Provide assistance to customers and coordinate services with partners.

Skills

Program management

Policy development

Leadership

Communication

Research analysis

Budgeting

Collaboration

Education

Bachelor's Degree in Management

Job description

Open Until Filled

GENERAL DESCRIPTION:

We are seeking a Program Manager to provide operational oversight for the Child Support Program (CSP). This position will work closely with the Child Support Administrator, CSP State Office team, and with field office staff to ensure the program is meeting Federal, State, and Department goals. This position will provide direct supervision of three (3) CSP State Office employees.

Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:

• Comprehensive health, dental, and vision insurance
• Paid vacation, sick leave, FMLA, and holidays
• Public Service Loan Forgiveness (PSLF) eligibility
• Retirement - Pension and 457(b) plans that help you build a secure future
• Flexible schedules and work-life balance options
• Meaningful work that makes a difference for Wyoming communities

and MUCH MORE!

Want to see the full value of your compensation beyond salary?

Explore our Total Compensation Calculator: compensationcalculator.wyo.gov

Human Resource Contact:

Michelle Ramsey / [e-mail]

ESSENTIAL FUNCTIONS:

• Program management and administration.
• Develop policy, state plans, rules, and regulations based on federal and state laws through research analysis, design, implementation, and evaluation of current and proposed programs.
• Review and interpret federal and state regulations, federal rules, legislative intent, agency mission and goals, and gubernatorial and administrative requirements, and apply these to contractors and field office staff.
• Write and interpret policy and planning recommendations and ensure program compliance to avoid federal monetary penalties.
• Responsible for the oversight of numerous CSP contracts.
• Coordinate and maintain policy manuals.
• Determine program goals and objectives, and chair committees/workgroups established to support the program.
• Coordinate with agency personnel, contractors, and regional partners to identify and assess policy issues.
• Provide input into strategic development, including coordinating and evaluating, and interpreting policy and planning recommendations; identify trends and changes.
• Ensure federal and state requirements are met by developing and analyzing monthly and yearly reports.
• Coordinate and provide information for computer programmers to ensure updates are continuously applied correctly.
• Respond to questions regarding policy and procedure.
• Assess compliance with federal and state regulations.
• Complete required federal, state, and agency reporting requirements.
• Train and/or educate CSP employees, contractors, and customers.
• Identify and implement best practices in the field.
• Responsible for budget/resource planning and analysis. Assures development of services and that service delivery aligns with customer needs.
• Develop and implement quality assurance and quality improvement activities.
• Provide assistance to customers and families; ensure coordination of services between the CSP state office, field offices, and community partners/contractors to meet customer needs.
• Provide direct supervision, coaching, and professional development for CSP state office staff, fostering a collaborative and high-performing team environment.

PREFERENCES:

Preference will be given to those with a Bachelor's Degree, a proven background in public administration or human services, specifically within child support or public assistance programs with leadership, strategic planning, organizational change management skills, and the ability to exercise independent judgment on high-impact, statewide issues.

KNOWLEDGE:

• Knowledge of Child Support Program or other eligibility programs.
• Project, grants, and contract management skills.
• Knowledge of legal requirements and procedures relating to rule promulgation.
• Skill in interpersonal skills relations, work management, and leadership, decision-making, oral and written communication, public speaking, and evaluations.
• Skill in investigating, researching, interpreting, and applying rules and regulations.
• Skill in organizational and time management.
• Ability to adapt to and calmly manage frequent change.
• Knowledge of computer delivery systems and other computer applications necessary for the job.
• Skill in supervising and training staff on program requirements.
• Knowledge of basic employee training procedures, practices, and methods.
• Knowledge of federal and state laws, including the legislative process.
• Knowledge of governmental strategic planning, budgeting practices, and financial transactions.

MINIMUM QUALIFICATIONS:

Education:

Bachelor's Degree (typically in Management)

Experience:

1-2 years of progressive work experience (typically in Benefits and Eligibility) with acquired knowledge at the level of aBenefits and Eligibility Program Analyst

OR

Education & ExperienceSubstitution:

4-6 years of progressive work experience (typically in Benefits and Eligibility) with acquired knowledge at the level of a Benefits and Eligibility Program Analyst

Certificates, Licenses, Registrations:

None

NOTES:

• FLSA: Exempt
• All positions within the Department of Family Services will require a background information check, including the taking of fingerprints, which will be completed through the Wyoming Department of Criminal Investigation, the Department of Family Services, and the Federal Bureau of Investigation, for every successful applicant.

Agency number, name and division (This is used for recruitment purposes)

URL: http://agency.governmentjobs.com/wyoming/default.cfm

The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.

Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.