Benefits and Authorization Specialist

Architech Sports and Physical Therapy; Charlotte (NC); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Accident insurance

Short-term disability

Critical illness

Job summary

Architech Sports and Physical Therapy is seeking a Benefits and Authorization Specialist to verify insurance, secure pre-authorizations, and explain financial responsibilities, ensuring a smooth patient experience at our Wesley Heights location in Charlotte, NC. This hybrid role also covers on-site intake coordination during staff absences.

You will collaborate with clinical and administrative teams, manage payer guidelines, and support operations to remove barriers to care and maintain accurate

Qualifications

• High school diploma or equivalent.
• 2–3 years of experience in insurance verification and pre-authorization (physical therapy setting preferred).
• Prior experience with WebPT or other EMR systems is helpful, but not required.

Responsibilities

• Verify and document patient insurance eligibility and coverage for all services.
• Submit pre-authorizations for visits and services in a timely and accurate manner.
• Greet and assist with intake paperwork; provide on-site front desk coverage as needed.
• Collaborate with clinical and administrative staff to ensure timely service delivery and mitigate denial issues.

Skills

Insurance verification

Pre-authorization

Patient communication

Front desk coordination

Education

High school diploma or equivalent

Tools

WebPT

Job description

About Architech Sports and Physical Therapy

At Architech Sports, we specialize in Athletic Performance Therapy, helping athletes return to sport stronger, more resilient, and better prepared for long-term performance. Our care model goes beyond treating pain and focuses on sports rehabilitation, performance-based care, and athlete development.

We are here to serve our athletes, our community, and each other. If you are looking to work in a fun, collaborative, and driven environment where growth is supported and your work makes a meaningful impact, we would love to hear from you.

The Benefits and Authorization Specialist plays a vital role in supporting patient access to care by verifying insurance coverage, securing necessary pre-authorizations, and communicating financial responsibilities. This individual ensures a seamless experience for both patients and providers by removing barriers to care and facilitating efficient administrative workflows. Additionally, this hybrid role includes on-site front desk coverage as an Intake Coordinator, as needed, to support clinic operations during scheduled time off or unexpected staff absences.

Key Responsibilities

Insurance & Authorization Coordination

• Verify and document patient insurance eligibility and coverage for all services.
• Submit pre-authorizations for visits and services in a timely and accurate manner.
• Communicate patient financial responsibility and assist in identifying financial support options when applicable.
• Support mitigation of denied services by coordinating follow-up steps such as appeals and provider reviews.
• Maintain up-to-date knowledge of payer guidelines and organizational procedures related to service authorization.

Front Desk Coverage (Intake Coordinator)

• Provide in-person administrative support at clinic locations during absences of front desk staff.
• Greet and check in patients, verify basic information, and assist with intake paperwork.
• Maintain a professional and welcoming environment for patients and visitors.

Operational & Team Support

• Work on location with team at Wesley Heights location several days a week
• Collaborate effectively with clinical and administrative staff to ensure timely service delivery.
• Perform other duties as assigned in alignment with Architech Sports & Physical Therapy’s mission and values.
• Knowledge of insurance terminology, benefit structures, and pre-authorization processes
• Familiarity with medical terminology and clinical workflows
• Strong organizational and time management skills
• Ability to manage multiple tasks and prioritize in a fast-paced environment
• Critical thinking and problem-solving abilities
• Detail-oriented with a commitment to accuracy
• Patient-focused, team-oriented, and professional in demeanor

Qualifications

• High school diploma or equivalent required
• 2–3 years of experience in insurance verification and pre-authorization (physical therapy setting preferred)
• Prior experience with WebPT or other EMR systems is helpful, but not required

What We Offer:

• Medical, Dental & Vision along with additional benefits such as accident, short term disability, critical illness