Benefits Analyst

Business Center 1; San Antonio (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

University Health System is seeking a Benefits Analyst to provide comprehensive administrative support for insurance and benefit programs for employees and house staff. You will interpret regulations, resolve coverage issues, and partner with carriers to ensure timely, accurate solutions.

This role suits a problem-solver who enjoys data work, audits, and improving benefit processes to enhance the employee experience while maintaining confidentiality and compliance.

Qualifications

• Bachelor’s degree in Human Resources, Finance, or a related field.
• Thorough understanding of legislation affecting benefits including ERISA, FSA, HIPAA, COBRA, and FMLA.
• Proficiency with Windows and PC-based applications (spreadsheets, databases, word processing).
• Strong analytical, organizational, problem-solving, and communication skills.
• Ability to manage confidential information with discretion and professionalism.

Responsibilities

• Administer and support University Health System insurance and benefit plans for employees and house staff.
• Serve as a knowledgeable resource for employees on plans, coverage, procedures, policies, and limitations.
• Partner with carriers, plan administrators, and vendors to resolve complex benefit issues.
• Assist plan participants in understanding eligibility, coverage, and policies.
• Process and audit insurance invoices and claims for accuracy and trends.
• Research and apply federal and state regulations affecting benefits.
• Conduct regular audits of Leave of Absence files for compliance.
• Identify issues and recommend improvements to benefit processes and employee experience.
• Maintain confidentiality and exercise professional judgment with sensitive information.
• Provide courteous, timely service to employees and stakeholders.

Skills

Benefits administration

Regulatory knowledge

Microsoft Excel

Analytical skills

Communication skills

Confidentiality

Education

Bachelor's degree in HR, Finance, or related field

Tools

Microsoft Excel

Word processing

Databases

Job description

The Benefits Analyst provides comprehensive administrative support for the University Health System’s insurance and benefit programs. You’ll serve as a trusted resource for employees and house staff, helping them understand their benefits, resolving complex coverage issues, and partnering with insurance carriers, plan administrators, and third-party providers to ensure timely and accurate solutions.

This is an excellent opportunity for a benefits professional who enjoys problem-solving, working with data, interpreting regulations, and making a meaningful difference in the employee experience.

Key Responsibilities

• Administer and support University Health System insurance and benefit plans for employees and house staff.

• Serve as a knowledgeable and responsive resource for employees, providing clear information regarding benefit plans, coverage, procedures, policies, and limitations.

• Partner with insurance carriers, plan administrators, and third-party providers to investigate and resolve complex benefit and coverage issues.

• Assist plan participants in understanding benefit provisions, eligibility requirements, coverage limitations, and applicable policies.

• Process, review, and audit insurance invoices and claims reports to ensure accuracy and identify discrepancies, trends, and opportunities for improvement.

• Research and apply federal and state legislation affecting benefit administration and maintain working knowledge of applicable regulatory requirements.

• Conduct regular audits of Leave of Absence files to ensure accuracy, compliance, and appropriate benefit administration.

• Identify issues and recommend solutions that improve benefit processes, accuracy, compliance, and the employee experience.

• Maintain confidentiality and exercise sound judgment when handling sensitive employee and benefits information.

• Provide consistently courteous, professional, responsive, timely, and accurate service to employees, visitors, callers, and other stakeholders.

What You Bring

Required Qualifications

• Bachelor’s degree in Human Resources, Finance, or a related field.

• Strong knowledge of employee benefits administration and related processes.

• Thorough understanding of legislation and regulations affecting benefits, including:

  • ERISA

  • Section 125/Flexible Spending Accounts (FSA)

  • HIPAA

  • COBRA

  • FMLA

• Proficiency with Microsoft Windows and PC-based applications, including spreadsheets, databases, and word processing.

• Strong analytical, organizational, problem-solving, and communication skills.

• Ability to manage confidential information with discretion and professionalism.

Preferred Qualifications

• Three or more years of recent experience administering or providing customer service for insurance benefits, COBRA, and related benefit programs.

• Experience auditing benefit invoices, claims, and employee records.

• Strong Excel skills, including VLOOKUP and data analysis.

• Experience working with insurance carriers, third-party administrators, and other benefits vendors.

Why This Role Matters

Benefits are an important part of the employee experience—and accuracy, responsiveness, and compassion make a difference. As a Benefits Analyst, you’ll help ensure employees and their families have the information and support they need when navigating their benefits, while also helping the organization maintain compliant, efficient, and well-administered programs.