Benefits Administrative Assistant

Stockell Consulting; St. Louis (MO); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Health savings account

Vision insurance

Flexible spending accounts

Life insurance

401(k)

Job summary

Stockell Consulting, LLC. is seeking an Administrative Assistant to support its employee benefits team in St. Louis. This on-site role handles an inquiry email queue, a ServiceNow inbox, and regular reporting tasks for a fast-paced benefits office.

The ideal candidate has customer service or call center experience and strong communication skills. A high school diploma is required, with knowledge of Word, Excel, and Adobe. This is a 12-month contract starting in December.

Qualifications

• High school diploma required.
• Customer service or call center experience with strong written and verbal communication.
• Ability to follow through and manage multiple time-sensitive tasks.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Manage the team's inquiry email box and ServiceNow inbox, resolving routine questions and routing the rest.
• Support benefits team with tasks related to benefits administration and communication.
• Communicate clearly by phone and email, completing requests accurately and on time.
• Answer and direct inquiries, including physical mail, outside your area.
• Distribute regularly scheduled reports.
• Maintain an organized electronic filing system.

Skills

Communication

Customer service

Education

High school diploma

Tools

Word

Excel

Adobe

Job description

Location: St. Louis, MO — onsite four days a week

Type: Contract — up to $24/hr

Duration: Starts in December — 12-month contract, extension possible

Schedule: Monday–Friday, full time. Start between 7:30 and 9:00 am, finish between 4:00 and 5:00 pm Central

This role requires the ability to work in the United States without sponsorship, now or in the future.

About the Role

Our client, a financial services firm in the St. Louis area, is hiring an Administrative Assistant to support its employee benefits team. The team answers benefits questions for the firm’s employees and manages its relationships with benefits vendors, and this role keeps its day-to-day running.

Most of the day is a queue: you’ll own the team’s inquiry email box and a ServiceNow inbox, answer the routine questions yourself, and route the rest to the right person. You’ll also handle phone and email follow-up, keep an organized electronic filing system, and send out the team’s regularly scheduled reports. The work involves confidential and time-sensitive information, so discretion and accuracy matter.

The background that fits best is customer service or call center work — someone used to working through a volume of inquiries by phone and email and getting each one right. If you have that plus administrative experience, you’re who we want to hear from. Benefits experience is a plus, not a requirement. This role is onsite four days a week, so it’s for people who live in the St. Louis area.

What You’ll Do

• Manage the team’s inquiry email box and ServiceNow inbox, resolving routine questions and routing the rest
• Support the benefits team with a variety of tasks related to benefits administration and communication
• Communicate clearly and professionally by phone and email, completing requests accurately and on time
• Answer and direct incoming inquiries, including physical mail, that fall outside your area
• Help distribute regularly scheduled reports
• Maintain an organized electronic filing system
• Handle confidential and time-sensitive material with care

What You Need

• High school diploma
• Customer service or call center experience, with strong written and verbal communication
• Thorough, timely follow-through on requests and close attention to detail
• Ability to work independently and juggle several time-sensitive tasks in a fast-paced environment
• Working knowledge of Word, Excel and Adobe
• Live within daily commuting distance of St. Louis and able to work onsite four days a week on the schedule above
• Ability to work in the United States without sponsorship, now or in the future

Nice to Have

• Experience in an administrative role
• Experience in an HR or benefits department
• Experience with ServiceNow or Oracle

Interview Process

A single interview with the hiring manager. Equipment is provided. This is a 12-month contract with possible extension; there is no conversion to permanent employment on this role.

Benefits (employee contribution)

Health insurance

Health savings account

Vision insurance

Flexible spending accounts

Life insurance

401(k)

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Rate of pay within the stated range will depend on the qualifications of the applicant.