Benefits Account Manager | Hybrid Role & Growth

HUB International; Houston (TX); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

HUB International in Houston seeks an experienced Account Manager for the employee benefits unit in a hybrid role requiring three days in the office. You’ll manage designated client books, address inquiries, and coordinate renewals and carrier submissions with a focus on delivering excellent service.

The ideal candidate has 3+ years in employee benefits, strong Excel/Outlook/Word skills, and a commitment to client relationship management and professional growth.

Qualifications

• 3+ years of experience in the employee benefits insurance field.
• Proficiency in MS Excel, Word, and Outlook.
• Superior customer service skills with a focus on excellent verbal and written communication.

Responsibilities

• Act as the main point of contact for clients, addressing inquiries, concerns, and providing guidance on coverages, forms, contract requirements, and exclusions.
• Foster collaboration with internal and external stakeholders to ensure client needs are met effectively.
• Prioritize and manage day-to-day workload using agency procedures and systems.
• Prepare market analyses and proposals, process renewals, and handle carrier submissions.
• Handle intermediate-level inquiries, including explaining HMOs, PPOs, and EPOs, and understanding plan types and eligibility.
• Assist employers with open enrollments, conduct on-site presentations, address billing issues, and manage eligibility and ID cards.
• Provide guidance and mentorship to Customer Service Representatives.

Skills

Customer service

Excel

Word

Outlook

Communication

Education

TX Life, Health & Accident license

High school diploma

Job description

HUB International in Houston seeks an experienced Account Manager for the employee benefits unit in a hybrid role requiring three days in the office. You’ll manage designated client books, address inquiries, and coordinate renewals and carrier submissions with a focus on delivering excellent service.

The ideal candidate has 3+ years in employee benefits, strong Excel/Outlook/Word skills, and a commitment to client relationship management and professional growth.