Benefits Account Manager (Hybrid)

Cross Insurance; Portland (ME); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical benefits package

Dental and vision insurance

401(k) with match

Paid time off

Job summary

Cross Insurance is seeking an Account Manager in the Employee Benefits division to serve as the first point of contact for employer groups and employees on escalated service issues. The role emphasizes building long-term relationships with clients, carriers, and colleagues, while managing accounts excluding sales.

The position is in-office for at least six months, with the potential to transition to a hybrid arrangement after this period.

Qualifications

• College degree preferred, however at a minimum a high school diploma or equivalent with 3+ years in employee benefits account management.
• Maine agent's license in Health and Life.
• Strong communication with insurance companies, clients and prospects regarding employee benefit lines.
• High level of patience and empathy under pressure.
• Proficient in MS Word, Excel and PowerPoint; basic working knowledge required.
• Ability to learn multiple new web applications for data entry.
• Strong organizational skills and attention to detail.
• Team player with bias for action.

Responsibilities

• Overall management and oversight related to agency accounts (excludes sales).
• Marketing assistance for new and renewed accounts (Fully Insured and Self-Funded).
• Collect census data during renewal/marketing; prepare spreadsheets and proposals.
• Coordinate communication and enrollment materials; present benefit details.
• Advocate for employer and employee issues; interface with carriers and TPAs.
• Maintain Salesforce data and provide support to Account Executives.

Skills

Client relationship management

Communication skills

Public speaking

Data analysis

Project management

Detail-oriented

Team player

Education

Bachelor's degree preferred

Maine license (Health & Life)

Tools

Salesforce

MS Office (Word/Excel/PowerPoint)

Adobe

Job description

Cross Insurance is seeking an Account Manager in the Employee Benefits division to serve as the first point of contact for employer groups and employees on escalated service issues. The role emphasizes building long-term relationships with clients, carriers, and colleagues, while managing accounts excluding sales.

The position is in-office for at least six months, with the potential to transition to a hybrid arrangement after this period.