Benefits Account Manager - Client Relations

The Harrison Group, Inc.; Havertown (Delaware County); Hybrid; USD 60,000 - 90,000; Full time

Job summary

The Harrison Group, Inc. is seeking an Account Manager to serve as the primary liaison between our firm and assigned administration clients for pre-tax benefit plans including FSA, HRA, and HSA.

You will deliver exceptional service and maintain strong client relationships at both employer and participant levels. This full-time hybrid role requires excellent communication, confidentiality, and the ability to educate clients on self-service tools while ensuring accurate and compliant plan

Qualifications

• Bachelor’s degree in Business/Health Administration preferred but not required.
• Experience in benefits management, customer service or accounting-related field preferred but not required.

Responsibilities

• Proactively manage day-to-day client needs via regular phone contact.
• Maintain professional communication with clients and brokers.
• Process information for clients to ensure accurate reports.
• Respond to client inquiries within twenty-four hours.
• Educate clients and members on self-service tools and technology.
• Coordinate renewal activities to meet goals and priorities.

Skills

Composure under pressure

Prioritization

Client communication

Communication

Time management

PC skills

Public speaking

Confidentiality

Vendor collaboration

Flexible hours

Education

Bachelor's degree in Business/Health Administration

Experience in benefits management or customer service

Job description

The Harrison Group, Inc. is seeking an Account Manager to serve as the primary liaison between our firm and assigned administration clients for pre-tax benefit plans including FSA, HRA, and HSA.

You will deliver exceptional service and maintain strong client relationships at both employer and participant levels. This full-time hybrid role requires excellent communication, confidentiality, and the ability to educate clients on self-service tools while ensuring accurate and compliant plan