Benefits Account Manager

Group Management Services, Inc.; Columbus (OH); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Short Term Disability

Long Term Disability

Tuition Assistance

PTO and paid holidays

Job summary

Group Management Services (GMS) is seeking a full-time Benefits Account Manager to provide high-quality client service, renewals preparation, and relationship management. The role involves educating clients on plan designs and options, conducting enrollment meetings, and maintaining detailed CRM records.

Travel up to 75% may be required to meet with clients across the states. The successful candidate will have a bachelor’s degree, 1-2 years of related experience, and a Life and Health insurance

Qualifications

• Bachelor's degree preferred.
• 1-2 years related experience or equivalent.
• Life and Health insurance license required within 90 days.
• Valid driver's license required for travel 50-75%.

Responsibilities

• Prepare and present renewal packages for blocks of business and produce client-specific reporting.
• Build relationships with clients to ensure quality service and renewal reviews.
• Explain plan designs and options and recommend changes to current offerings.
• Conduct enrollment meetings with client and employees to explain healthcare plan details.
• Maintain CRM records documenting inquiries, complaints and actions.
• Support high client retention through quality service.

Skills

Customer service

Interpersonal skills

Education

Bachelor's degree

Life and Health insurance license

Driver's license

Job description

Group Management Services (GMS) is seeking to hire a full time Benefits Account Manager with an aptitude for providing quality client service.

Primary Responsibilities

In summary, the Benefits Account Manager is responsible for preparation and delivery of Benefits renewals, and meeting retention quotas. They serve as a primary contact for clients to provide daily customer service, to build relationships, and to meet face-to-face as per GMS

guidelines.

Further job duties include but not limited to

• Manage client load; prepare and present renewal package for GMS blocks of business, produce client specific reporting and recommend changes to the current offering as needed
• Build relationships with clients to ensure quality service; meet with and educate GMS clients prior to renewal to review plan usage, trends and claims that drive the renewal
• Present benefits package to client; explain plan designs and options for plan adjustments while making recommendations on changes to current offerings as necessary
• Conduct informational and enrollment meetings with client, their employees, and occasionally new hires to explain healthcare plan
• Keep record of customer interactions by recording details of inquiry, complaints, and comments as well as action taken in GMS' CRM system
• Maintain a high rate of client retention through quality service
• Perform all other duties as assigned

Qualifications we look for

• Education – Bachelor's degree preferred
• Experience – 1-2 years related experience or equivalent combination of education is acceptable; prefer experience in account management and employee benefits administration
• Licenses - Current state's license in Life and Health insurance is required to be obtained within 90 days of employment; valid driver's license is required for this role that will be traveling 50-75% of the time
• Excellent interpersonal skills

Compensation and Benefits

• Base salary range of $50,000-$55,000 commensurate with experience
• Full Benefits - Medical, Dental, Vision, 401(k), Short Term Disability, Long Term Disability, Tuition Assistance
• 3 weeks of PTO in years 1-5; five weeks of PTO in years 6+ with 8 paid holidays included every year
• Monthly Personal Reimbursement Programs available (cell phone and mileage)

Why GMS?

People don't necessarily buy what you do, they buy WHY you do it. GMS is passionate about small businesses having started off as one back in 1996 in Richfield, OH with only a few employees. Fast forward to today and we have over 500 employees in 25 offices across 18 states nationwide. We take pride in building and maintaining quality relationships with our customers as we help them grow their own business exponentially just as we did by allowing them the time and energy to focus solely on reinvesting in themselves.

As we continue to expand ourselves here at GMS, we are looking for individuals who are willing and able to provide excellent customer service and support to their clients. We are looking for those who are passionate about the value small business brings and providing them assistance in their growth as they seek growth for themselves. We are committed to providing opportunities for upward mobility from within to those who are driven to succeed and who care about the relationships they build. Join the GMS team today, build relationships, seek growth and experience a truly family oriented workplace culture!

Group Management Services is an Equal Opportunity Employer