Benefit Technology Implementation Analyst

HUB International; Manchester (NH); On-site; USD 66,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

FSA

HSA

401(k)

Paid time off

Bonuses

Equity and commissions

Job summary

HUB International is seeking a Benefit Technology Implementation Analyst to support client delivery of our benefit technology solutions. You will oversee enrollment platform implementations and serve as a subject matter expert across teams, ensuring accurate configurations and timely renewals.

The role requires a Bachelor's degree or 5+ years of experience in benefits administration, with strong Excel skills and the ability to communicate effectively with technical and non-technical

Qualifications

• Bachelor's degree or 5+ years' experience in benefits administration preferred.
• Excellent written and verbal communication with both technical and non-technical personnel.
• Proficient in Microsoft Excel (VLOOKUP, Pivot Tables).
• Experience building/maintaining EDI files is a plus.
• Strong analytical skills and data-driven decision making.

Responsibilities

• Assist clients with delivery of benefit technology solutions.
• Lead enrollment platform implementation and act as SME.
• Configure system per client requirements and test configurations.
• Manage annual renewals and client communications.
• Mentor team members and support process improvements.
• Respond to client questions and ensure data quality.

Skills

Benefits admin 5+ yrs

Excel (VLOOKUP)

Communication skills

Problem solving

Teamwork

Education

Bachelor's Degree

Tools

EDI files

Microsoft Excel

Job description

About HUB

Join our Stevie Award Winning Team at HUB International! When you join the team at HUB International, you become part of the largest privately owned global insurance broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. Becoming a part of HUB means that you thrive in an entrepreneurial and fast paced team environment supported by over 20,000 professionals in 570+ offices across North America. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture.

Benefit Technology Implementation Analyst

We currently have an opportunity for a Benefit Technology Implementation Analyst.

Summary of Responsibilities

Responsible for helping HUB International meet and exceed client expectations by supporting clients with the delivery of our benefit technology solutions. The implementation consultant is not only responsible for the successful implementation of the enrollment platform but is the subject matter expert (SME) for all levels of the day-to-day role. Candidate is a resource for the team and at times may need to act as a liaison between teams/partners. The ideal candidate must have excellent organizational skills, take a proactive initiative to ensure client and team success and an ability to effectively work across matrix partners.

Specific Responsibilities

• Configuring system as needed based on client provided requirements.
• Testing new and existing system functionality to ensure accuracy of client system configuration with integration, regression, and acceptance test plans.
• Establish electronic data interchange (EDI) files when appropriate.
• The implementation consultant will also manage yearly assigned renewals.
• Requires a self-motivated, client focused professional with strong follow-through who consistently delivers on commitments to clients and internal stakeholders.
• Display sound knowledge of common healthcare practices and the transmission of enrollment data from one trading partner to another.
• Facilitate site demonstrations, training to clients/HUB Account Team, product overviews and general project meetings as needed.
• Maintain thorough understanding of all internal systems to respond to general and specialized client requests.
• Provide resolution of client issues by responding to questions and concerns about the use of HUB International products; ability to leverage research to find resolution.
• Provide open communication to HUB International customers in a pleasant, professional manner with a can-do attitude.
• Create accurate and concise requirements to support continuous data quality improvements.
• Ability to identify, report and track issues and/or enhancements required to meet current industry standard business rules and functionality.
• Build and maintain Electronic Data Interchange (EDI) files as deemed appropriate, to meet business objectives.
• Creating and maintaining procedures for the team.
• Serves as a mentor and escalation point. Assesses the effectiveness of team process, recommends, and implements improvements as necessary across the team.
• Other duties as assigned.

Qualifications

• A Bachelor's Degree and/or 5+ years' experience in benefits administration with a preference to online enrollment.
• Excellent written/verbal communication skills and the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions.
• Must be proficient in Microsoft Excel (VLOOKUP, Pivot Tables, Basic Functionality).
• Experience with building/maintaining Electronic Data Interchange (EDI) files a plus.
• Must be able to quickly sort through complex subject material.
• Strong analytical skill set and ability to effectively use data for strategy.
• High level of productivity, reliability, responsibility, attendance, dependability, organization, and accuracy/thoroughness.
• Ability to take initiative to meet challenges with resourcefulness and new innovative approaches while maintaining a high level of quality.
• Must possess a passion for teamwork, client service and reaching business results through problem solving.
• Proven judgement, creativity and analytical skills are required to analyze, recommend, and improve workflows.

The expected salary range for this position is $66,000 - $85,000 and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level.

Benefits

• health/dental/vision/life/disability insurance,
• FSA,
• HSA and 401(k) accounts,
• paid-time-off benefits such as vacation, sick, and personal days,
• eligible bonuses,
• equity and commissions for some positions

Department Account Management & Service Required Experience: 5-7 years of relevant experience Required Travel: Negligible Required Education: High school or equivalent HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

E-Verify Program

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team [e-mail]. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

HUB International is one of North America's largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada - through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.