Benefit Technology Specialist I, Employee Benefits

HUB International; San Diego (CA); Hybrid; USD 60,000 - 70,000; Full time

Job summary

HUB International is seeking a Benefits Technology Specialist I in San Diego to support the Benefits Technology Team with a high volume of technical work assignments. The role focuses on configuring benefit administration platforms for new clients and renewals, and collaborating on build requests.

The successful candidate will test configurations, provide technical consultation to Producers and Service Teams, and demonstrate platforms to clients.

Qualifications

• 1-2 years of Benefits/Account Management experience.
• 1-2 years of related customer service.
• Bachelor's degree preferred.
• Life & Health insurance license preferred or open to obtaining license.
• Experience in benefits technology platforms, enrollment processes, EDI/API feeds are a plus.
• Strong written/verbal communication with both technical and non-technical personnel.
• Strong analytical skills and ability to use data for strategy.
• High attention to detail and reliability.
• Must possess teamwork, client service orientation and results focus.

Responsibilities

• Configure benefit administration platforms such as Ease and Employee Navigator for new clients and renewals.
• Collaborate with Benefits Technology Team to complete build workbooks for new builds and renewals.
• Project manage builds with timelines and deliverables.
• Test new and existing system functionality for accuracy of client configuration.
• Provide technical consultation to Producers and Service Team for prospects and clients.
• Provide client-facing and internal demonstrations of benefits platforms.
• Audit platform builds and resolve errors.
• Troubleshoot technical issues and communicate findings.
• Communicate with carriers and vendors for build mapping.
• Run reports, manage intake process and research service inquiries.

Skills

Benefits experience

Customer service

Communication skills

Analytical skills

Attention to detail

Teamwork

Education

Bachelor's degree preferred

Diploma

Tools

Ease

Employee Navigator

Job description

ABOUT HUB

In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the worlds' largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected-through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one-of -a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.

POSITION SUMMARY

In the Benefits Technology Specialist I role, the successful candidate thrives in a team environment supporting the Benefits Technology Team with a high volume of technical work assignments ranging in complexity, performing the following duties:

• Configure benefit administration platforms such as Ease, Employee Navigator, and other platforms supported by HUB International for new clients and for renewals/open enrollments with existing clients
• Collaborate with Benefits Technology Team to complete build request workbooks for new builds and renewals
• Project manage builds with various stakeholders by developing timelines and executing deliverables
• Test new and existing system functionality to ensure accuracy of client system configuration
• Provide technical consultation to Producers and Service Team for prospects and clients
• Provide client-facing and internal demonstrations of benefits administration platforms
• Audit platform builds, communicating findings and resolving errors
• Problem-solve and troubleshoot technical issues
• Communicate with carriers and vendors for build mapping
• Run various reports, manage intake process and research service inquiries

FACTORS FOR SUCCESS

• 1+ years of Benefits/Account Management experience
• 1+ years of related customer service
• Bachelor's degree is preferred
• Life & Health insurance license preferred or open to obtaining license
• Experience in benefits technology platforms, enrollment processes, EDI/API feeds are a plus
• Strong written/verbal communication skills and the ability to communicate with both technical and non-technical personnel. Ability to listen, clarify and respond well to questions.
• Strong analytical skillset and ability to effectively use data for strategy
• Strong attention to detail and accuracy/thoroughness
• High level of productivity, reliability, responsibility, attendance, dependability and organization
• Ability to take initiative to meet challenges with resourcefulness and new innovative approaches while maintaining a high level of quality
• Must possess a passion for teamwork, client service and reaching business results through problem-solving

*Position is a hybrid role (3 days minimum in the office)

WHY CHOOSE HUB?

Throughout our network of more than 450 HUB offices in North America, we offer a competitive, exciting and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees, and provide continuous opportunities for growth and development. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients.

We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs, yet evolves as your needs change over time.

LIKE US SO FAR? Take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.

DEPARTMENT ACCOUNT MANAGEMENT & SERVICE

Required Experience: 1-2 years of relevant experience

Required Travel: No Travel Required

Required Education: Diploma

EEO & VETERANS STATEMENTS

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm . EEOAA Policy E-Verify Program We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at [phone] or [e-mail]. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

The expected salary range for this position is $60,000 - $70,000k depending on geographical location and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level.

HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity and commissions for some positions.

REPEAT EQUAL OPPORTUNITY STATEMENT

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. E-Verify Program We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team [e-mail]. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.