Benefit Specialist Trainee - Chattanooga

Unum; Chattanooga (TN); On-site; USD 40,000 - 76,000; Full time

Benefits offered by this job

Health benefits

Vision & Dental

Paid time off

401(k) match

Tuition reimbursement

Student loan repayment

Flexible work environment

Job summary

Unum is seeking a Benefit Specialist Trainee for our Chattanooga, TN home office. You will learn to resolve assigned claims with guidance from a mentor for 12 months, gaining knowledge of Unum products, policies, and procedures while handling a caseload and delivering timely customer service.

The role emphasizes eligibility determinations, claim documentation, and collaboration with teams to optimize outcomes. A college degree or equivalent experience is preferred and the position is on-site.

Qualifications

• College degree preferred or equivalent work experience.
• Excellent customer service, decision making, problem solving experience.
• Ability to use claim investigative techniques to identify and evaluate claim information fairly and objectively.

Responsibilities

• Learn and develop essential skills to resolve assigned claims.
• Provide timely claims decisions with strong customer service.
• Develop knowledge of Unum products, policies, and procedures.
• Maintain documentation and communicate determinations clearly.
• Utilize resources for claim support and return-to-work strategies.
• Coordinate information with other products as appropriate.

Skills

Customer service

Decision making

Problem solving

Multitasking

Communication

Education

College Degree preferred or equivalent

Tools

Claims systems

Job description

Job Posting End Date: October 12

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Benefits

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:

• Award-winning culture
• Inclusion and diversity as a priority
• Performance Based Incentive Plans
• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
• Generous PTO (including paid time to volunteer!)
• Up to 9.5% 401(k) employer contribution
• Mental health support
• Career advancement opportunities
• Student loan repayment options
• Tuition reimbursement
• Flexible work environments
• All the benefits listed above are subject to the terms of their individual Plans.

And that’s just the beginning…

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!

General Summary

Minimum starting hourly rate is $25.97

This position is on-site at our Chattanooga, TN home office location

As a Benefit Specialist Trainee, you are primarily responsible for learning and developing the essential skills, knowledge, and behaviors necessary to successfully resolve assigned claims, in accordance with Unum’s claims philosophy, policies and procedures. Individuals in this role are considered Trainees and are assigned a formal mentor for 12 months until the Trainee is capable of independent work.

To be successful in this role, the Trainee must demonstrate the ability to effectively manage an assigned caseload, while exercising discretion and independent judgment. The Benefit Specialist Trainee should provide timely claims decisions and strong customer service prior to advancing to the exempt level Benefit Specialist role.

How You’ll Thrive

• Develop skills to manage a caseload of complex claims; ensuring appropriate sign offs are obtained. Caseload size may vary by product(s).
• Gain an understanding and working knowledge of Unum products, policies/procedures and contracts.
• Develop an understanding of the applicable contract/policy definitions and relevant provisions, clauses, exclusions, riders and waivers as well as regulatory and statutory requirements for claim products administered.
• Apply contract/policy knowledge and analyze technical and complex contractual knowledge (policies and provisions) to ensure appropriate eligibility requirements, liability decisions and appropriate payee.
• Enhance problem solving skills by demonstrating analytical/ logical thinking.
• Take accountability of the service you provide to internal and external customers with a commitment to creating exceptional customer experiences.
• Recognizing multiple service connections through team‑based approach and resource partnerships, optimizing results by choosing the best strategies resulting in fair and objective claim decisions.
• Verify on‑going liability and develop strategies for return‑to‑work opportunities as appropriate. Develop and strengthen claim validation and return to work techniques, where applicable.
• Produce objective, clear documentation and technical rationale for all claim determinations and demonstrate the ability to effectively verbally communicate determinations and recommendations.
• Effectively utilize a broad spectrum of supported resources (to include financial, medical, vocational and BRI support), materials and tools regarding contractual, disability and RTW strategies, as required.
• Acquire an operating knowledge of the applicable claims system(s).
• Coordinate and share information with other products as appropriate.
• Provide timely and excellent customer service by paying appropriate claims promptly and quickly responding to all inquiries.
• Maintain expected service and quality standards on all assigned claims.
• Protect the Company against extra‑contractual liabilities by following established guidelines and regulations.
• Understanding and demonstration of We are Unum values and Leadership expectations.
• Take ownership and accountability for career and skill development by demonstrating commitment to personal growth and professional development.
• Assist in creating an environment that is nimble, creative, and decisive through a culture of curiosity.
• Be open to and accepting of change and identify continuous improvement efforts.Take accountability to be an effective and positive change management champion.
• May perform other duties as assigned.

What You’ll Bring With You

• College Degree preferred or equivalent work experience
• Excellent customer service, decision making experience, problem-solving experience and/or college experience.
• Able to utilize claim investigative techniques to identify and evaluate claim information in a fair and objective manner. Including appropriate identification of resources needed to assist with decision making process for file direction.
• Detail oriented; able to analyze and research a variety of complex contractual information.
• Maintain a high level of confidence to make fair and appropriate decisions even in the face of disagreement, while also being open and flexible to changing opinion based on new information.
• Demonstrated ability to operate with a sense of urgency and make balanced claim decisions and recommend direction with the highest degree of integrity and fairness.
• Able to influence others to reach appropriate and constructive conclusions.
• PC skills are essential; ability to operate effectively in an imaged environment.
• Demonstrated ability to multitask and balance goals and priorities effectively in a highly complex and ever‑changing environment.
• Self‑motivated, independent with proven ability to work effectively on a team and work with others in a highly collaborative team environment.
• Strong mathematical aptitude is essential.
• Excellent customer service skills.
• Strong communication; verbal, written, and listening, as well as strong interpersonal skills.
• Possess strong analytical and problem‑solving skills.

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

$40,000.00-$75,600.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

Company

Unum