Benefit Programs Manager

Virginia Department of Social Services; Lynchburg (FL); On-site; USD 65,000 - 92,000; Full time

Job summary

The City of Lynchburg is seeking a seasoned Benefits Administrator to lead the Benefits Section within the City’s Human Services division. This role supervises five Benefit Programs Supervisors and ensures delivery of services in line with federal, state, and local regulations.

Responsibilities include coordinating training, monitoring performance, and collaborating with regional/state officials to ensure policy compliance and effective service delivery for citizens.

Qualifications

• Bachelor's degree in human services, management, or related field plus supervisory/managerial experience.
• Experience in Benefits programs and supervisory capacity.
• Must possess valid driver’s license and acceptable driving record.

Responsibilities

• Plans, organizes and directs the workload for all Benefit Programs units.
• Coordinates, monitors, reviews and evaluates performance of the Benefits Section.
• Supervises Benefit Programs Supervisors and sets expectations.
• Oversees training and development needs of the Benefits Section.
• Ensures compliance with federal, state and local laws, policies and procedures.

Skills

Language skills

Math skills

Reasoning ability

Interpersonal skills

Education

Bachelor's degree in human services, management, or related field

Job description

This Job Announcement is a courtesy job post for the City of Lynchburg Human Services agency. It is not a position of the Virginia Department of Social Services or any other Commonwealth of Virginia agency. Local employment opportunities may also be available through the local agency's city or county website/job board(s).

Performs difficult professional and intermediate administrative work planning, organizing, and directing the operation of public assistance programs for the Department and assures that federal, state, and local Benefits programs, laws and regulations are implemented to meet the public welfare needs of the City of Lynchburg. Directly supervises the Benefit Programs Supervisors and is responsible for indirect supervision of all Benefit Programs staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Other duties to provide direct or indirect service to the citizens may be assigned.

• Plans, organizes and directs the workload and activities for all Benefit Programs units;
• Coordinates, monitors, reviews and evaluates performance of the Benefits Section;
• Supervises Benefit Programs Supervisors, sets expectations and evaluates performance, provides leadership and guidance;
• Oversees and coordinates the training and developmental needs of the Benefits Section;
• Monitors program outcomes and compliance with all federal, state and local laws, policies and procedures;
• Coordinates the work of the Benefits Section with other departmental services;
• Employs, motivates and disciplines Benefits staff in coordination with the Assistant Director and Human Resources, following personnel policies and procedures;
• Reviews recommendations for hiring, disciplinary actions and terminations and makes own recommendations to the Assistant Director and Director;
• Communicates and coordinates with regional and state officials;
• Ensures compliance of the Benefits section with all Departmental and City of Lynchburg policies and procedures;
• Participates in City emergency operations plan that may include management of emergency shelters outside of normal work hours.

ADDITIONAL DUTIES AND RESPONSIBILITIES

• Serves on boards, task forces, work groups and organizations as appropriate;
• Maintains knowledge of community resources and the services they provide;
• Other duties to provide direct or indirect service to the citizens may be assigned.
• When unusual situations occur and/or the City Manager declares a State of Emergency, all City employees may be required to accept special assignments and perform as needed to ensure appropriate service delivery.

SUPERVISORY DUTIES

Provides direct supervision to five (5) Benefit Programs Supervisors who directly supervise Benefit Programs staff; responsible for the overall direction, coordination and evaluation of the Benefits Section.

Carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws; responsible for interviewing, hiring, training employees; planning and assigning work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems for citizens as well as staff.

Minimum Education and Experience Required

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION, EXPERIENCE, AND TECHNICAL SKILLS Bachelor's degree in human services, management, or related field and considerable experience in Benefits, including in a supervisory/managerial capacity; or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.

Other Qualifications

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of the organization.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

INTERPERSONAL SKILLS

Solid interpersonal skills, including conflict resolution skills, to work with individual citizens or other employees.

Other Requirements

Possession of valid driver's license issued by the Commonwealth of Virginia and acceptable driving record according to City criteria. View Driving Criteria here.

Must successfully complete IS100 and IS700 National Incident Management (NIMS) training within 90 days of employment. May also be required to complete higher levels of NIMS training as determined appropriate for the position.

Physical Demands

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; to talk and hear; use hands to finger, handle, or feel; and reach with hands and arms. Specific vision requirements include close vision and ability to adjust focus.

Work Environment

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is normally performed in an office setting.

VDSS is one of the largest Commonwealth agencies, partnering with 120 local departments of social services, along with faith-based and non-profit organizations, to promote the well-being of children and families statewide. We proudly serve alongside nearly 13,000 state and local human services professionals throughout the Social Services System, who ensure that thousands of Virginia's most vulnerable citizen have access to best services and benefits available to them.