Benefit Programs Supervisor

City of Lynchburg; Lynchburg (VA); On-site; USD 65,000 - 85,000; Full time

Job summary

The City of Lynchburg seeks a qualified leader to manage the unit that determines eligibility for federal assistance programs and conducts fraud investigations. This role oversees Senior Benefit Programs Specialist staff and other personnel, ensuring efficient operations and compliance with policies.

The position requires a Bachelor’s degree in human services, a valid driver’s license, background checks, and IS100/IS700 training within 90 days.

Qualifications

• Bachelor’s degree in human services field and lead/supervisory experience.
• Possession of valid driver’s license with acceptable driving record.
• Criminal background check and CPS Registry check required.
• Completion of IS100 and IS700 NIMS training within 90 days.

Responsibilities

• Plans, coordinates and evaluates the work of assigned staff.
• Consults with caseworkers, peers and management on program regulations.
• Develops partnerships with the Commonwealth Attorney's office, court system and law enforcement.
• Participates in employee selection and training; performance reviews.
• Coaches and counsels staff; ensures policy compliance.
• Performs follow-up investigations; prepares documentation for prosecutors.
• Participates in training, emergency planning, and city operations.

Skills

Staff supervision

Coaching staff

Hiring & training

Policy compliance

Investigations

Education

Bachelor’s degree in human services

Job description

The City of Lynchburg is an Equal Opportunity Employer

Seeking a qualified candidate to lead work unit that determines eligibility for federal financial assistance programs for low-income families and individuals (Food Stamps, TANF, Medicaid). as well as fraud investigations and temporary Energy Assistance Program, by performing the following duties. Other duties to provide direct or indirect service to the citizens may be assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties to provide direct or indirect service to the citizens may be assigned.

• Plans, coordinates and evaluates the work of assigned staff;
• Confers and consults with caseworkers, peers and management regarding the overall regulations and implementation of programs supervised as well as general knowledge of other programs;
• Develops and maintains a partnership with the Commonwealth Attorney's office, court system, and law enforcement personnel and other community resources, as needed;
• Participates in employee selection process;
• Coaches and counsels with peers, staff and management as required;
• Insures compliance with policies, procedures and guidelines;
• Does follow-up investigations and prepares narrative and organized documentation for consideration by Commonwealth Attorney's office, state Hearings officer or potential prosecution and/or Intentional Program Violations (IPV);
• Participates in training in policy and procedures, professional development;
• Participates in City emergency plan including management of shelters;
• Regular attendance required.

ADDITIONAL JOB FUNCTIONS

• Other duties to provide direct or indirect service to the citizens may be assigned.
• When unusual situations occur and/or the City Manager declares a State of Emergency, all City employees may be required to accept special assignments and perform as needed to ensure appropriate service delivery.
• Trains staff in the application of existing and new policies, procedures and interviewing guidelines, required computer skills;
• Responds to complaints and inquiries from other agencies, customers and potential customers, and the public regarding program policy and guidelines and makes referrals to other agencies;
• Conducts administrative hearings as required.

SUPERVISORY DUTIES

Directly supervises Senior Benefit Programs Specialist staff, Benefit Programs Specialist staff as well as numerous temporary employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Supervises other staff in areas involving fraud investigations.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

Bachelor’s degree in human services field and human services program experience in a lead or supervisory capacity OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities

Possession of valid driver's license issued by Commonwealth of Virginia and acceptable driving record according to City's driving policy.

Must successfully complete criminal records background check and Child Protective Services Registry check.

Must successfully complete IS100 and IS700 National Incident Management (NIMS) training within 90 days of employment. May also be required to complete higher levels of NIMS training as determined appropriate for the position.