Benefit Programs Supervisor

The City of Lynchburg; Lynchburg (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

The City of Lynchburg, Virginia seeks a skilled leader to manage a unit responsible for determining eligibility for federal financial assistance programs and conducting related fraud investigations. The role also involves directing energy assistance activities and ensuring seamless service delivery to the public.

You will supervise Senior Benefit Programs Specialist staff and coordinate with Commonwealth Attorney's office, law enforcement, and community resources while maintaining compliance

Qualifications

• Bachelor’s degree in human services or related field with lead or supervisory experience.
• Valid Virginia driver's license and clean driving record.
• Background checks including criminal records and Child Protective Services Registry.
• IS100 and IS700 National Incident Management training within 90 days of employment.

Responsibilities

• Plans, coordinates and evaluates the work of assigned staff.
• Oversees eligibility determinations for federal assistance programs (Food Stamps, TANF, Medicaid) and related activities.
• Develops partnerships with Commonwealth Attorney's office, court system, and other resources as needed.
• Participates in employee selection, training, and performance evaluations.
• Ensures compliance with policies, procedures and guidelines.

Skills

Leadership

Supervisory experience

Policy knowledge

Communication

Fraud investigations awareness

Education

Bachelor's degree in human services

Job description

The City of Lynchburg is an Equal Opportunity Employer

Seeking a qualified candidate to lead work unit that determines eligibility for federal financial assistance programs for low-income families and individuals (Food Stamps, TANF, Medicaid). as well as fraud investigations and temporary Energy Assistance Program, by performing the following duties. Other duties to provide direct or indirect service to the citizens may be assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties to provide direct or indirect service to the citizens may be assigned.

• Plans, coordinates and evaluates the work of assigned staff;
• Confers and consults with caseworkers, peers and management regarding the overall regulations and implementation of programs supervised as well as general knowledge of other programs;
• Develops and maintains a partnership with the Commonwealth Attorney's office, court system, and law enforcement personnel and other community resources, as needed;
• Participates in employee selection process;
• Coaches and counsels with peers, staff and management as required;
• Insures compliance with policies, procedures and guidelines;
• Does follow-up investigations and prepares narrative and organized documentation for consideration by Commonwealth Attorney's office, state Hearings officer or potential prosecution and/or Intentional Program Violations (IPV);
• Participates in training in policy and procedures, professional development;
• Participates in City emergency plan including management of shelters;
• Regular attendance required.

ADDITIONAL JOB FUNCTIONS

• Other duties to provide direct or indirect service to the citizens may be assigned.
• When unusual situations occur and/or the City Manager declares a State of Emergency, all City employees may be required to accept special assignments and perform as needed to ensure appropriate service delivery.
• Trains staff in the application of existing and new policies, procedures and interviewing guidelines, required computer skills;
• Responds to complaints and inquiries from other agencies, customers and potential customers, and the public regarding program policy and guidelines and makes referrals to other agencies;
• Conducts administrative hearings as required.

SUPERVISORY DUTIES

Directly supervises Senior Benefit Programs Specialist staff, Benefit Programs Specialist staff as well as numerous temporary employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Supervises other staff in areas involving fraud investigations.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

Bachelor’s degree in human services field and human services program experience in a lead or supervisory capacity OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities

Possession of valid driver's license issued by Commonwealth of Virginia and acceptable driving record according to City's driving policy.

Must successfully complete criminal records background check and Child Protective Services Registry check.

Must successfully complete IS100 and IS700 National Incident Management (NIMS) training within 90 days of employment. May also be required to complete higher levels of NIMS training as determined appropriate for the position.