Benefit Programs Supervisor

Commonwealth of VA Careers; Lynchburg (VA); On-site; USD 48,000 - 74,000; Full time

Job summary

The Lynchburg County local Human Services agency is seeking a full-time supervisor for Benefit Programs staff. This role oversees Senior Benefit Programs Specialist and Benefit Programs Specialist staff, guiding performance and training while ensuring compliance with applicable laws and policies.

Direct responsibilities include interviewing and coaching staff, managing workflows, and coordinating with the Commonwealth Attorney's office, court system, and other agencies.

Responsibilities

• Plans, coordinates and evaluates the work of assigned staff.
• Confers and consults with caseworkers, peers and management regarding regulations and implementation of supervised programs.
• Develops partnerships with the Commonwealth Attorney's office, court system, law enforcement and other resources.
• Participates in employee selection.
• Coaches and counsels staff and management.
• Ensures compliance with policies and guidelines.
• Completes follow-up investigations and prepares documentation for consideration by prosecutors or IPV.
• Participates in policy training and professional development.
• Participates in City emergency plan and shelter management.
• Regular attendance required.

Job description

Hiring Range: $47,923.2 to $74,193.60

Full Time or Part Time: Full Time

Additional Detail

This job announcement is a courtesy job post for the Lynchburg County local Human Services agency. It is not a position of the Virginia Department of Social Services or any other Commonwealth of Virginia agency. Local employment opportunities may also be available through the local agency's city or county website/job board(s).

https://www.lynchburgva.gov/human-resources

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties to provide direct or indirect service to the citizens may be assigned.

• Plans, coordinates and evaluates the work of assigned staff;
• Confers and consults with caseworkers, peers and management regarding the overall regulations and implementation of programs supervised as well as general knowledge of other programs;
• Develops and maintains a partnership with the Commonwealth Attorney's office, court system, and law enforcement personnel and other community resources, as needed;
• Participates in employee selection process;
• Coaches and counsels with peers, staff and management as required;
• Insures compliance with policies, procedures and guidelines;
• Does follow-up investigations and prepares narrative and organized documentation for consideration by Commonwealth Attorney's office, state Hearings officer or potential prosecution and/or Intentional Program Violations (IPV).
• Participates in training in policy and procedures, professional development;
• Participates in City emergency plan including management of shelters;
• Regular attendance required.

ADDITIONAL JOB FUNCTIONS

• Other duties to provide direct or indirect service to the citizens may be assigned.
• When unusual situations occur and/or the City Manager declares a State of Emergency, all City employees may be required to accept special assignments and perform as needed to ensure appropriate service delivery.
• Trains staff in the application of existing and new policies, procedures and interviewing guidelines, required computer skills;
• Responds to complaints and inquiries from other agencies, customers and potential customers, and the public regarding program policy and guidelines and makes referrals to other agencies;
• Conducts administrative hearings as required.

SUPERVISORY DUTIES

Directly supervises Senior Benefit Programs Specialist staff, Benefit Programs Specialist staff as well as numerous temporary employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Supervises other staff in areas involving fraud investigations.