Benefit Program Technician

State-of-Missour; West Plains (MO); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Defined pension plan

Leave and holidays

Health insurance coverage

Job summary

The Family Support Division in Howell County, West Plains, MO is seeking a Benefit Program Technician to assess Missouri citizens' child support needs via phone, in-person visits, and online inquiries. You will guide them through services such as verifying paternity and establishing orders, and enforcing/modifying orders.

We offer a six-month training program with ongoing training as needed, and a structured schedule that supports work-life balance.

Qualifications

• High school diploma or 4 years of customer service experience OR a bachelor’s degree.
• Personable, compassionate, non-judgmental, and supportive.
• Excellent customer service, accurate typing, and attention to detail; experience with several computer programs simultaneously.

Responsibilities

• Assess child support needs via phone, in-person visits, and online inquiries.
• Assist with verifying paternity and establishing child support orders.
• Enforce or modify both administrative and judicial orders.

Skills

Customer service

Typing accuracy

Attention to detail

Multi-software experience

Education

High school diploma

Bachelor's degree

Tools

Proficient in computer programs

Job description

The Family Support Division is seeking applications for a Benefit Program Technician. This position will be located in the Howell County Child Support Office based at 3417 Division Drive, West Plains, MO.

As a Benefit Program Technician, you will serve Missouri citizens by assessing their child support needs during phone calls, in-person office visits and online inquiries.You may assist and guide them through services such as verifying paternity, establishing child support orders and enforcing and/or modifying both administrative and judicial orders.

We offer a six-month in-depth training program for all new employees with additional training as needed.This position has a consistent and structured work schedule while still allowing work/home life balance.This is a rewarding position with the opportunity to positively impact the lives of Missouri citizens and their families.

To succeed in this role, you must have a high school diploma and at least four years of customer services experience OR a bachelor’s degree.

To thrive in this role, you must be personable, compassionate, non-judgmental, and supportive. The ideal candidate possesses excellent customer service skills, proficient typing skills with high accuracy and attention to detail, and has experience working with several different computer programs simultaneously.

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g. shift, or time-of-service pay).

Recruitment Area:

Accepting applications from all qualified applicants.

The State of Missouri is an equal opportunity employer.

The State of Missouri offers an excellent benefits package that includes:

• a defined pension plan
• generous amounts of leave and holiday time
• eligibility for health insurance coverage

Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

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