Benefit Program Technician

State of Missouri; Saint Charles (MO); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is looking for a Benefit Program Technician to join their Child Support Office. This role offers a structured work schedule and generous leave benefits, promoting a healthy work/life balance. You will engage with Missouri residents, assisting them with child support needs and making a positive impact in their lives. The ideal candidate will possess strong customer service skills, attention to detail, and a compassionate approach. This position not only provides a rewarding career but also comes with an excellent benefits package, including health insurance and a defined pension plan.

Benefits

Defined Pension Plan

Generous Leave

Health Insurance Coverage

Qualifications

• At least 4 years of customer service experience or a Bachelor’s Degree.
• Personable, compassionate, and non-judgmental demeanor required.

Responsibilities

• Assess child support needs through phone calls and in-person interactions.
• Assist in establishing paternity orders and managing child support payments.

Skills

Customer Service

Typing Skills

Attention to Detail

Education

Bachelor’s Degree

4 years of Customer Service Experience

Job description

Benefit Program Technician - Family Support Division (FSD), Child Support Office

The Family Support Division (FSD), Child Support Office is seeking candidates for the position of Benefit Program Technician. This role is based at the St. Charles County Child Support Office located at 3737 Truman Blvd., St. Charles, MO.

As a Benefit Program Technician, you will serve Missouri residents by assessing their child support needs through phone calls and in-person interactions. You will assist them in establishing paternity orders and managing child support payments. This position offers a consistent, structured work schedule and a generous leave benefit to promote work/life balance.

Your daily responsibilities will include answering questions related to our programs and resources, distributing information, scanning and indexing received documents, and entering data into our computer systems. This role provides a rewarding opportunity to make a positive impact on the lives of Missourians.

Qualifications for success include at least 4 years of customer service experience or a Bachelor’s Degree. The ideal candidate should be personable, compassionate, non-judgmental, and possess excellent customer service and typing skills, with attention to detail.

Lack of post-secondary education will not be the sole reason for denying consideration to any applicant.

Recruitment Area: Open to all qualified applicants.

The State of Missouri offers an excellent benefits package, including a defined pension plan, generous leave and holiday time, and health insurance coverage. To better understand the total value of working for the state, use our Total Compensation Calculator. Additional applicant resources are available through this link.

For inquiries, contact us at [e-mail].

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