Benefit Program Technician

State of Missouri; Memphis (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

The State of Missouri Family Support Division, Child Support Office in Memphis, MO, seeks a Benefits Program Technician to assess the needs of Missouri citizens via phone, in person, and online inquiries. You will help verify paternity and establish or modify orders in administrative and judicial contexts.

We offer a six-month training program and a stable schedule that supports work-life balance. A high school diploma plus four years of customer service experience, or a bachelor’s degree, is

Qualifications

• High school diploma and 4+ years of customer service experience or a bachelor’s degree.
• Excellent customer service skills.
• Experience with multiple computer programs and accurate typing.

Responsibilities

• Assess child support needs during phone calls, in-person office visits and online inquiries.
• Assist with verifying paternity and establishing child support orders.
• Assist in enforcing and/or modifying administrative and judicial orders.

Skills

Customer service

Typing

Attention to detail

Multitasking

Education

High school diploma

Bachelor’s degree

Job description

The Family Support Division (FSD), Child Support Office is seeking candidates to fill a Benefit Program Technician position. This position will be located in the Scotland County Child Support Office based at #1 Child Support Lane, Memphis, MO.

As a Benefit Program Technician, you will serve Missouri citizens by assessing their child support needs during phone calls, in-person office visits and online inquiries. You may assist and guide them through services such as verifying paternity, establishing child support orders and enforcing and/or modifying both administrative and judicial orders.

We offer a six-month in-depth training program for all new employees with additional training as needed. This position has a consistent and structured work schedule while still allowing work/home life balance. This is a rewarding position with the opportunity to positively impact the lives of Missouri citizens and their families.

To succeed in this role, you must have a high school diploma and at least four years of customer services experience OR a bachelor’s degree.

To thrive in this role, you must be personable, compassionate, non-judgmental and supportive. The ideal candidate would possess excellent customer service skills, experience working with several different computer programs simultaneously, proficient typing skills with high accuracy and attention to detail.

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g. shift, or time-of-service pay).

Recruitment Area: Accepting applications from all qualified applicants.

The State of Missouri is an equal opportunity employer.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

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