Benefit Program Technician

State of Missouri; Cape Girardeau (MO); On-site; USD 35,000 - 45,000; Full time

Job summary

The Family Support Division is looking for a Benefit Program Technician in Cape Girardeau. This role involves assessing Child Support needs, assisting residents, and maintaining data accuracy. The position offers a structured schedule and generous benefits, contributing positively to the community.

Benefits

Defined Pension Plan

Generous Leave

Health Insurance Eligibility

Qualifications

• At least 4 years of Customer Service experience.
• Personable, compassionate, non-judgmental.

Responsibilities

• Assess Child Support needs through phone and in-person interactions.
• Answer questions related to programs and resources.
• Enter data into computer systems.

Skills

Customer Service

Compassion

Attention to Detail

Typing

Education

Bachelor’s Degree

Job description

Family Support Division - Benefit Program Technician

The Family Support Division is seeking applications for a Benefit Program Technician. This position will be located in the Cape Girardeau County Child Support Office at 471 Siemers Dr., Cape Girardeau, MO.

As our Benefit Program Technician, you will serve Missouri residents by assessing their Child Support needs through phone calls and in-person interactions. You will assist and guide them through establishing paternity orders and making/receiving child support payments. This position offers a consistent and structured work schedule with a generous leave benefit to promote work/life balance.

Daily responsibilities include answering questions related to our programs and resources, distributing information, scanning and indexing received documents, and entering data into our computer systems. This role provides a rewarding opportunity to positively impact the lives of Missourians.

Qualifications include at least 4 years of Customer Service experience or a Bachelor’s Degree. The ideal candidate should be personable, compassionate, non-judgmental, and possess excellent customer service and typing skills, with attention to detail.

Lack of post-secondary education will not be the sole basis for denying consideration to any applicant.

Recruitment Area: Open to all qualified applicants.

The State of Missouri offers an excellent benefits package, including a defined pension plan, generous leave and holiday time, and health insurance eligibility. To illustrate the value of working for the State, a Total Compensation Calculator is available here.

Applications can be sent to: [e-mail]

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