Benefit Program Technician

State of Missouri; Arlington (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

The State of Missouri is seeking a Benefit Program Technician to determine eligibility for food, medical, financial and nutritional assistance. The role involves interviewing clients in person and by telephone and preparing summaries to support service delivery.

The successful candidate will have a High School diploma or equivalent with four+ years of customer service experience, or a Bachelor's degree, and demonstrate a personable, compassionate, non-judgmental attitude in a customer-facing

Qualifications

• Must have a High School diploma or equivalent and at least four years of customer service experience, OR a Bachelor's degree.
• The ideal candidate will be personable, compassionate and have a non-judgmental attitude.
• Post-secondary education is not the sole basis for rejection of applicants.

Responsibilities

• Determine initial and continuing eligibility for food, medical, financial and nutritional assistance.
• Interview clients in person and by telephone.
• Prepare summaries and maintain case documentation.

Skills

Customer service experience

Non-judgmental attitude

Education

High School diploma or equivalent

Bachelor's degree

Job description

Benefit Program Technician

The Family Support Division is seeking applications for a Benefit Program Technician. This position will be in the Mississippi County/East Prairie Resource Center based at 413 North Martin St, East Prairie, MO.

As our Benefit Program Technician you will help Missouri citizens to receive food, medical, financial and nutritional assistance so they can live safe, healthy and productive lives.

Every day you will determine initial and continuing eligibility of Missouri citizens for these services, interview clients in person and by telephone, prepare summaries and much more.

In order to succeed in this role, you must have a High School diploma or equivalent and at least four years of customer service experience OR have a Bachelor's Degree.

To thrive in this role, you must be personable, compassionate and have a non-judgmental attitude.

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g. shift, or time-of-service pay).

Recruitment Area: Accepting applications from all qualified applicants.

The State of Missouri is an equal opportunity employer.

The State of Missouri offers an excellent benefits package that includes:

• a defined pension plan
• generous amounts of leave and holiday time
• eligibility for health insurance coverage

To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

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