Benefit Program Associate: Help Families Access Support

State of Missouri; Sedalia (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Defined pension plan

Generous leave and holiday time

Eligibility for health insurance

Job summary

State of Missouri's Family Support Division is seeking applicants for the Benefit Program Associate position in the Pettis County/Sedalia Resource Center, 808 Westwood, Sedalia, MO. The role involves assisting customers, entering verifications, and handling documents and filings.

Minimum qualifications include a High School diploma or equivalent and 1-3 years of relevant experience. Substitutions may be allowed, and higher pay rates may apply. Equal opportunity employer with strong benefits.

Qualifications

• High School diploma or equivalent and 1-3 years of relevant experience.

Responsibilities

• Work directly with customers to answer questions about their situation.
• Work directly with customers to enter verifications/changes on their cases.
• Monitor local drop boxes and scan/index documentation appropriately.
• Register applications: register applications dropped off at their location; register applications through the FSD Docs and other Queues.
• Direct local customers to the correct next step in their process.
• Type, utilizing a computer keyboard and word processing software, and edit a variety of material; transcribe from dictating equipment.
• Maintain, with relative independence, a significant phase or segment of a clerical process or office activity and make frequent decisions in accordance with agency policies, rules or procedures.
• Review documents for accuracy, completeness and compliance.
• Compose correspondence involving some interpretation and application of established policies and procedures; maintain correspondence, case and report files.
• Establish and maintain complex filing systems; prepare and/or oversee the preparation of records for storage and/or archiving.
• Perform, review, and verify complex computations involving the application of rules and regulations.
• Enter, update, and/or retrieve information in automated systems; develop spreadsheets and databases; utilize various software packages in the performance of duties.
• Other duties as assigned.

Education

High School diploma or equivalent

Job description

State of Missouri's Family Support Division is seeking applicants for the Benefit Program Associate position in the Pettis County/Sedalia Resource Center, 808 Westwood, Sedalia, MO. The role involves assisting customers, entering verifications, and handling documents and filings.

Minimum qualifications include a High School diploma or equivalent and 1-3 years of relevant experience. Substitutions may be allowed, and higher pay rates may apply. Equal opportunity employer with strong benefits.