Beneficiary Travel Supervisor - Transportation Operations Lead

U.S. Department of Veterans Affairs; Jackson (MS); On-site; USD 52,000 - 80,000; Full time

Job summary

U.S. Department of Veterans Affairs at the VA Medical Center in Jackson, MS is seeking a lead for the Beneficiary Travel transportation services.

The role will provide leadership in managing the transportation staff within the Medical Administration Service, Beneficiary Travel, ensuring accurate eligibility determinations and efficient operations. The incumbent will collaborate across teams to forecast workload, design scheduling processes, implement policies, and improve service delivery for

Qualifications

• Specialized experience includes: managing transportation program operations; overseeing staff who schedule transportation; implementing policies and plans to support transportation services.
• Analyzing the effectiveness and efficiency of transportation program operations; analyzing and resolving transportation issues; communicating with a range of individuals.
• Assessment includes: Conflict Management, Influencing/Negotiating, Planning and Evaluating, Supervisory Situational Judgment Test.

Responsibilities

• Ensures staff make appropriate eligibility determinations for transportation and beneficiary travel reimbursements.
• Modifies processes and evaluates the operational flow of the Beneficiary Travel program.
• Collaborates for workload forecasting, scheduling design, procedure development, and quality improvement.

Skills

Leadership

Transportation operations

Staff supervision

Policy development

Job description

U.S. Department of Veterans Affairs at the VA Medical Center in Jackson, MS is seeking a lead for the Beneficiary Travel transportation services.

The role will provide leadership in managing the transportation staff within the Medical Administration Service, Beneficiary Travel, ensuring accurate eligibility determinations and efficient operations. The incumbent will collaborate across teams to forecast workload, design scheduling processes, implement policies, and improve service delivery for