Bench Tech I

sglottery; Phoenix (AZ); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive salary

401K match

Health, Dental & Vision benefits

Flexible spending accounts

Direct deposit

Paid Holidays & PTO

Company paid Life and Disability

Job summary

Scientific Games in Phoenix, AZ is seeking an In-House Service/Repair Technician to service and repair company products at our repair site. You will diagnose mechanical, hardware, software and system failures using established procedures and perform maintenance, testing and calibration of repaired products.

You will communicate with field technicians for diagnostics, handle repairs with cost-effective resolutions to minimize downtime, and contribute to reliability improvements.

Qualifications

• Experience with troubleshooting computer software and hardware technologies.
• Excellent interpersonal, verbal, and written communication skills.
• Promptly respond to customer/management requests and feedback.
• Ability to lift/move equipment up to 50 pounds.
• Occasional overnight stay may be required.

Responsibilities

• Perform in-house servicing and repair of company products.
• Diagnose mechanical, hardware, software and systems failures.
• Perform maintenance, testing and calibration of repaired products.
• Communicate with field-based technicians for failure diagnostics or repair details.

Skills

Troubleshooting hardware

Troubleshooting software

Customer service

Communication

Time management

Self-motivation

Teamwork

Tools

Basic hand tools

Diagnostics equipment

Job description

Scientific Games: Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

Position Summary

Immediate need for an In-House Service/Repair Technician: Performs in-house servicing and repair of company products at established company repair site or service center. Diagnoses mechanical, hardware, software and systems failures using established procedures. Performs maintenance, testing and calibration of repaired products. May assist in reports for analysis of product failure trends and service ability issues. Will communicate with field-based technicians for details helpful to failure diagnostics or repair, but generally without direct client contact.

Benefits

• Competitive salary plus company matched 401K plan
• Fast-paced, fun, flexible, and dynamic work environment
• Excellent Health, Dental & Vision benefits
• Flexible spending accounts for health care and day-care
• Convenient direct deposit for paychecks
• 12 Paid Holidays + 17 Paid Time Off (PTO) Days annually, with 40 hours carryover
• Company paid Life and Disability Insurance

Requirements

• Some understanding of and experience with troubleshooting computer software and hardware technologies
• Excellent interpersonal, verbal, and written communications skills, with proven technical and customer satisfaction skills
• Promptly respond to customer/management request and feedback.
• Proven self-starter with motivation and ability
• Great organization and time management skills that allow you to handle multiple responsibilities efficiently and promptly
• Strong judgement and problem solving skills to determine most cost effective repair/resolution to minimize customer downtime
• Ability to identify product failure trends and service ability issues
• Ability to lift, install and move large self-service equipment (Occasionally lift or move up to 50 pounds)
• Ability to drive a non-CDL delivery truck.
• Pass background check, DOT certification and drug test
• Ability to be self-organized and driven to maintain parts inventory.
• Work within a team environment
• Experience with with basic hand tools.
• Some over-night stay maybe required.

Qualifications

Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.

Work Conditions

Scientific Games Corporation and its affiliates (collectively, "SG") are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you'd like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster .