Bench Tech I

Scientific Games; Phoenix (AZ); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

401K match

Flexible spending accounts

Paid holidays & PTO

Life and disability insurance

Job summary

Scientific Games seeks an In-House Service/Repair Technician to perform in-house servicing and repair of company products at our repair site. You will diagnose mechanical, hardware, software and system failures, conduct maintenance, testing and calibration, and support field technicians as needed.

You will work in a fast-paced environment, follow established procedures, escalate issues when appropriate, and contribute to improve product reliability.

Qualifications

• Some understanding of and experience with troubleshooting computer software and hardware technologies.
• Excellent interpersonal, verbal, and written communications skills, with proven technical and customer satisfaction skills.
• Promptly respond to customer/management request and feedback.
• Proven self-starter with motivation and ability.
• Great organization and time management skills that allow you to handle multiple responsibilities efficiently and promptly.
• Strong judgement and problem solving skills to determine most cost effective repair/resolution to minimize customer downtime.
• Ability to identify product failure trends and service ability issues.
• Ability to lift, install and move large self-service equipment (Occasionally lift or move up to 50 pounds).
• Ability to drive a non-CDL delivery truck.
• Pass background check, DOT certification and drug test.
• Ability to be self-organized and driven to maintain parts inventory.
• Work within a team environment.
• Experience with basic hand tools.
• Some over-night stay maybe required.

Responsibilities

• Perform in-house servicing and repair of company products at the repair site.
• Diagnose mechanical, hardware, software and systems failures using established procedures.
• Perform maintenance, testing and calibration of repaired products.
• Assist in reports for analysis of product failure trends and service ability issues.
• Communicate with field-based technicians for details helpful to failure diagnostics or repair, generally without direct client contact.

Skills

Troubleshooting software/hardware

Customer satisfaction

Communication skills

Time management

Problem solving

Team orientation

Self-motivation

Attention to detail

Valid driving license (non-CDL)

Tools

Basic hand tools

Job description

Immediate need for an In-House Service/Repair Technician: Performs in-house servicing and repair of company products at established company repair site or service center. Diagnoses mechanical, hardware, software and systems failures using established procedures. Performs maintenance, testing and calibration of repaired products. May assist in reports for analysis of product failure trends and service ability issues. Will communicate with field-based technicians for details helpful to failure diagnostics or repair, but generally without direct client contact.

• Competitive salary plus company matched 401K plan
• Fast-paced, fun, flexible, and dynamic work environment
• Flexible spending accounts for health care and day-care
• 12 Paid Holidays + 17 Paid Time Off (PTO) Days annually, with 40 hours carryover
• Company paid Life and Disability Insurance

Requirements

• Some understanding of and experience with troubleshooting computer software and hardware technologies
• Excellent interpersonal, verbal, and written communications skills, with proven technical and customer satisfaction skills
• Promptly respond to customer/management request and feedback.
• Proven self-starter with motivation and ability
• Great organization and time management skills that allow you to handle multiple responsibilities efficiently and promptly
• Strong judgement and problem solving skills to determine most cost effective repair/resolution to minimize customer downtime
• Ability to identify product failure trends and service ability issues
• Ability to lift, install and move large self-service equipment (Occasionally lift or move up to 50 pounds)
• Ability to drive a non-CDL delivery truck.
• Pass background check, DOT certification and drug test
• Ability to be self-organized and driven to maintain parts inventory.
• Work within a team environment
• Experience with basic hand tools.
• Some over-night stay maybe required.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.

Work Conditions

Scientific Games Corporation and its affiliates (collectively, "SG") are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

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