Bench Tech I

Scientific Games, LLC; Phoenix (AZ); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive salary

401(k) with company match

Health, dental & vision benefits

Flexible spending accounts (FSA)

Direct deposit for paychecks

12 paid holidays + 17 PTO days

Life and disability insurance

Job summary

Scientific Games, LLC is seeking an In-House Service/Repair Technician to service and repair company products at our Phoenix repair site. You will diagnose mechanical, hardware, and software failures using established procedures and calibrate repaired equipment.

The role requires strong communication, organization, and the ability to lift up to 50 pounds. Overnight travel may be required occasionally, with a focus on minimizing downtime and maintaining quality standards.

Qualifications

• Experience troubleshooting computer hardware and software.
• Excellent verbal and written communication skills.
• Ability to lift/move up to 50 pounds and perform field-maintenance tasks.

Responsibilities

• Perform in-house servicing and repair of company products at repair site or service center.
• Diagnose mechanical, hardware, software and systems failures using established procedures.
• Maintain, test and calibrate repaired products.
• Assist in reports analyzing product failure trends and service issues.
• Coordinate with field technicians for diagnostics while minimizing customer downtime.

Skills

Hardware/Software troubleshooting

Communication skills

Self-organization & time management

Tools

Basic hand tools

Job description

Scientific Games: Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward. Position Summary Immediate need for an In-House Service/Repair Technician: Performs in-house servicing and repair of company products at established company repair site or service center. Diagnoses mechanical, hardware, software and systems failures using established procedures. Performs maintenance, testing and calibration of repaired products. May assist in reports for analysis of product failure trends and service ability issues. Will communicate with field-based technicians for details helpful to failure diagnostics or repair, but generally without direct client contact. Benefits Competitive salary plus company matched 401K plan Fast-paced, fun, flexible, and dynamic work environment Excellent Health, Dental & Vision benefits Flexible spending accounts for health care and day-care Convenient direct deposit for paychecks 12 Paid Holidays + 17 Paid Time Off (PTO) Days annually, with 40 hours carryover Company paid Life and Disability Insurance Requirements Some understanding of and experience with troubleshooting computer software and hardware technologies Excellent interpersonal, verbal, and written communications skills, with proven technical and customer satisfaction skills Promptly respond to customer/management request and feedback. Proven self-starter with motivation and ability Great organization and time management skills that allow you to handle multiple responsibilities efficiently and promptly Strong judgement and problem solving skills to determine most cost effective repair/resolution to minimize customer downtime Ability to identify product failure trends and service ability issues Ability to lift, install and move large self-service equipment (Occasionally lift or move up to 50 pounds) Ability to drive a non-CDL delivery truck. Pass background check, DOT certification and drug test Ability to be self-organized and driven to maintain parts inventory. Work within a team environment Experience with with basic hand tools. Some over-night stay maybe required. Qualifications Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment. Work Conditions Scientific Games Corporation and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you. This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above. SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster. Relentless innovation. Legendary performance. And unwavering security. All built on a foundation of trusted partnerships. This is what it takes to be a global leader in lottery games, sports betting and technology. And to propel the industry ever forward. At Scientific Games, we elevate play every day. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we care about the details that drive profits for lottery beneficiary programs. We know what people like to play today. And with the power of data analytics, we can predict what they'll want to play tomorrow. We're always thinking about the player experience. Because it's not just a game. It's an instant of optimistic fun. But it's not just a game. It's an instant of optimistic fun.
But the best part? We're just getting started. iLottery and sports betting are the new frontier in play. And Scientific Games is the partner of choice for these growing markets. Because when it comes to digital, trust is everything. The lottery experience is always one of excitement. But we're endlessly innovating, always evolving and firmly committed to responsible gaming. So that the future of lottery funding shines bright. It's a future of stability and inspiration. The strength of security paired with the thrill of the new. It's the future of Scientific Games. The driver of today's favorite lottery games and most advanced technologies, and sustainability for tomorrow. And it all starts now.