Bench General Manager

SusieCakes; Newport Beach (CA); On-site; USD 75,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic General Manager to lead their team in delivering an exceptional guest experience. This role involves managing multiple locations, ensuring quality products, and fostering a fun and lively environment. The ideal candidate will have a strong background in hospitality or retail management, with a passion for mentoring and developing team members. If you're eager to advance your career in a supportive and engaging atmosphere, this opportunity is perfect for you. Join a company that values genuine connections and world-class hospitality, and make a meaningful impact in the community.

Benefits

Free non-slip shoes (annually!)

Birthday month PTO with complimentary cake

Company holidays off

Vacation

401k

FSA

Paid Sick Time

Referral Program

Pet rescue reimbursement

Pet insurance

Qualifications

• 3-5 years of managerial experience in hospitality or retail.
• Passion for creating exceptional guest experiences.

Responsibilities

• Lead the team to deliver an elevated guest experience.
• Manage staffing, operating expenses, and budgets.

Skills

Team Management

Guest Experience

Mentoring

Business Management

Safety Procedures

Education

Bachelor’s Degree in Business or Hospitality Management

Job description

Thank you for your interest in SusieCakes!

We're in search of a General Manager possessing:

1. Experience managing teams in a bakery/restaurant/retail location for at least 3+ years
2. Passion for creating a great guest experience
3. Enjoys guiding and mentoring new team members
4. Eager to advance their career in management
5. Demonstrates a steady employment record

If this sounds like an opportunity you are interested in, then we would love to chat with you!

Please apply to the link and complete your application process today!

Salary is estimated to be around $75,000-80,000 per year.

This is a non-exempt role and is required to work 47.5 hours per week. Weeknight & weekend availability is a must.

This role will work at multiple locations in the Orange County area (Costa Mesa, Long Beach & Newport Beach). Weekend availability is a must.

The General Manager leads the team in delivering an elevated guest experience within the bakery, creating a fun, lively, and celebratory environment. Delivering on success metrics based on the happiness of our team members and guests.

Leadership Attributes:

• Leads the team in building genuine guest connections and world-class hospitality to make days better.
• Supports and works in the kitchen and manages the production process to ensure quality products are delivered.
• Manages all business goals (staffing (payroll), operating expenses, and budgets).
• Manages the development & training of all employees.
• Ensures proper safety procedures are being followed and maintains a clean and sanitary environment in accordance with the Excellence Log and health department standards.
• Possesses and demonstrates a “One team, One goal” philosophy.
• Understands and creates partnerships with the community to grow the business and brand.

Qualifications:

• 3-5 years of managerial/leadership experience in the luxury, hospitality, food service, and/or retail industries.
• Bachelor’s Degree in business or hospitality management, preferred.
• Ability to work in multiple regional locations.
• Ability to adapt to a flexible schedule according to business needs.
• Must have reliable transportation and a valid driver’s license.

Physical Requirements:

• Frequent walking, kneeling, bending, and reaching overhead.
• Able to stand for extended periods of time.
• Must be able to lift, move, and carry up to 50 pounds.

Benefits & Perks:

• Free non-slip shoes (annually!)
• Birthday month PTO with complimentary cake.
• Company holidays off (Thanksgiving, December 25th-27th, and New Year’s Day).
• Vacation, 401k, FSA.
• Paid Sick Time.
• Referral Program.
• Pet rescue reimbursement and pet insurance.
• Flexible return to work schedule for maternity leave.