Bench General Manager

SusieCakes; Los Angeles (CA); On-site; USD 75,000 - 85,000; Full time

Job summary

An established industry player is seeking a dynamic General Manager to lead a vibrant bakery team. This role involves fostering a fun and celebratory environment while ensuring top-notch guest experiences. With a focus on team leadership, operational excellence, and community engagement, the ideal candidate will have a passion for hospitality and a proven track record in management. Join a lively atmosphere where your contributions will make a real difference in the lives of guests and team members alike. If you’re ready to take your career to the next level, this opportunity is for you!

Benefits

Free non-slip shoes (annually!)

Birthday month PTO with complimentary cake

Company holidays off

Vacation

401k

Paid Sick Time

Referral Program

Pet rescue reimbursement

Pet insurance

Flexible return to work schedule for maternity leave

Qualifications

• 3-5 years of managerial experience in hospitality or retail.
• Ability to adapt to a flexible schedule and manage multiple locations.

Responsibilities

• Lead the team in delivering exceptional guest experiences.
• Manage staffing, budgets, and production processes.

Skills

Team Management

Guest Experience

Mentoring

Operational Management

Budget Management

Safety Procedures

Education

Bachelor’s Degree in Business or Hospitality Management

Job description

Thank you for your interest in SusieCakes!

We're in search of a General Manager possessing:

Experience managing teams in a bakery/restaurant/retail location for at least 3+ years

Passion for creating a great guest experience

Enjoys guiding and mentoring new team members

Eager to advance their career in management

Demonstrates a steady employment record

If this sounds like an opportunity you are interested in, then we would love to chat with you!

Please apply to the link and complete your application process today!

Salary is estimated to be around $75,000-85,000 per year.

This is a non exempt role and is required to work 47.5 hours per week. Weeknight & weekend availability is a must.

Our bakeries are lively and bustling with genuinely friendly people who have the “hospitality gene.” They understand the importance of what they do every day and are empowered to make days better. Their connections to our guests and to each other are what separates SusieCakes from other bakeries.

The General Manager leads the team on delivering an elevated guest experience within the bakery. Creating a fun, lively and celebratory environment. Delivering on success metrics based on the happiness of our team members and guests.

Leadership Attributes:

• Leads the team in building genuine guest connections and world class hospitality to Makes Days Better
• Supports and works in the kitchen and manages the production process to ensure quality products are delivered
• Manages all business goals (staffing (payroll), operating expenses, and budgets)
• Manages the development & training of all employees
• Ensures proper safety procedures are being followed and maintains a clean and sanitary environment in accordance with the Excellence Log and health department standards
• Possesses and demonstrates a “One team, One goal” philosophy
• Understand and creates partnerships with the community to grow the business and brand

Qualifications:

• 3-5 years of managerial/leadership experience in the luxury, hospitality, food service and/or retail industries
• Bachelor’s Degree in business or hospitality management, preferred
• Ability to work in multiple regional locations
• Ability to adapt to a flexible schedule according to business needs
• Must have reliable transportation and valid driver’s license

PHYSICAL REQUIREMENTS

• Frequent walking, kneeling, bending and reaching overhead
• Able to stand for extended periods of time
• Must be able to lift, move and carry up to 50 pounds

BENEFITS & PERKS

• Free non-slip shoes (annually!)
• Birthday month PTO with complimentary cake
• Company holidays off (Thanksgiving, December 25th-27th, and New Year’s Day)
• Vacation, 401k, FSA
• Paid Sick Time
• Referral Program
• Pet rescue reimbursement and pet insurance
• Flexible return to work schedule for maternity leave