Bench - Assistant Guest Service Mgr FT

Lowes Foods, LLC; South Carolina; On-site; USD 42,000 - 54,000; Full time

Job summary

Lowes Foods, LLC in Indian Land, SC is seeking a Guest Service Manager to supervise guest checkout experiences and ensure consistent execution of our Guest Service Standards. You will lead and train front porch staff, coordinate with the Store Manager to align schedules with labor guides, and uphold policy compliance.

You will also manage cash-related activities, daily reports, and ensure a clean, welcoming front porch with excellent guest service.

Qualifications

• Friendly, outgoing personality.
• Ability to supervise and train others.
• Strong customer service focus.
• Proficiency with cash handling and basic accounting.
• Effective communication and problem-solving skills.

Responsibilities

• Maintain and enforce Guest Service Standards and policies.
• Train and develop front porch hosts and ensure staffing meets labor guidelines.
• Manage sales, cash and invoice accounting tasks including processing payments.
• Oversee cash office security and daily cash counts.
• Prepare weekly cash reports and maintain sales-related information.
• Perform cashier till audits and accuracy checks.
• Carry out other duties as assigned by management.

Skills

Friendly personality

Staff supervision

Customer service

Training and development

Cash handling

Problem solving

Attention to detail

Communication

Ability to lift 25 lbs

Standing for long periods

Computer skills

Job description

Overview

To gain the skills, knowledge, and expertise to be considered a successful Guest Service Manager. To supervise and ensure that every guest receives the fastest and most pleasant checkout experience possible through consistent execution and maintenance of Lowes Foods’ Guest Service Standards and Policies. Supervise and perform all functions related to sales related assets. Assume the duties of the Department Manager in their absence.

We are excited to announce that Lowes Foods Store 283 Indian Land, SC will open Fall 2025! The store will be packed with all our Guests’ favorite concepts that we can’t wait to share with this community! Indian Land was recently voted a best small town in South Carolina. It’s short 20-minute drive to Charlotte, NC and offers the best of small town feel with easy access to the hustle and bustle of city life! Indian Land has several parks for nature lovers, and breweries for those who love to socialize. And, with major sports teams and venues in Charlotte, there’s plenty to do!

Responsibilities

1. 1. Maintenance of Guest Service Standards
   • a. Ensures that the front porch standards detailed in the No Noticeable Wait policy are met at all times.
   • b. Works with the Store Manager and Guest Service Manager to ensure that the schedule is written to provide the desired level of service within the established labor guides.
   • c. Trains cashiers to call additional hosts to the front porch as dictated by guest needs and established daily call-up list.
   • d. Handles guests and hosts requests, refunds, loans, pickups, voids, and check approvals promptly, and professionally.
   • e. Ensures front porch is clean, neat, and clutter free at all times and that the parking lot is free of debris and excessive carts.
   • f. Acts as a positive role model for all front and hosts in speech, manner, dress, hygiene, and integrity.
   • g. Ensures all unused check lanes are blocked off when not in use.
   • h. Monitors and enforces all other front porch policies related to Asset Protection and Shrink Control.
2. 2. 2. Training and Development of Front porch Hosts
   • a. Provides training and direction to hosts not meeting the front porch standards.
   • b. Communicates to the guest service manager, problem areas and hosts not meeting performance standards.
   • c. Provides constant on-the-job feedback to front porch hosts about performance to maintain front porch service level.
3. 3. 3. Sales, Cash and Invoice Accounting
   • a. Prepare weekly cash report and accompanying documentation.
   • b. Maintain sales related information.
   • c. Process invoices and transfers as assigned.
   • d. Process beer/wine payments.
4. 4. 4. Cash Related Activities
   • a. Prepare bank deposits according to policy.
   • b. Handle payroll check approval/cashing according to company policy.
   • c. Ensure that an accurate daily cash count is completed.
   • d. Process guest needs such as money orders, stamps, lottery tickets, etc.
   • e. Process returned checks according to policy.
5. 5. 5. Cash Office Security
   • a. Ensure the security of the cash office and store funds.
   • b. Maintain accountability standards of cashier tills.
   • c. Maintain supplies needed for front porch and cash office.
6. 6. 6. Cashier/Guest Service Clerk Performance Reports
   • a. Monitor and analyze the Operator Activity Report.
   • b. Perform surprise cashier till audits, detail tape audits, and accuracy checks according to policy.
7. 7. Perform all other duties as assigned by management.

Qualifications

1. 1. Friendly, outgoing personality.
2. 2. Ability to work well with others.
3. 3. Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
4. 4. Ability to read and understand information and direction.
5. 5. Knowledge of front porch operations.
6. 6. Ability to supervise people including training and development.
7. 7. Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
8. 8. Effective communication and guest service skills.
9. 9. Must be at least 18 years old.
10. 10. Ability to stand for extended periods of time.
11. 11. Demonstrate successful use of math skills.
12. 12. Ability to work well with computers.

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